Hanscombe House Surgery, Hertford: patient reviews and CQC rating
Hanscombe House Surgery is a GP practice in Hertford with 11,623 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.8 full-time-equivalent qualified GPs, or 2,401 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hanscombe House Surgery
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 47%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 3 practices in Hertford with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (81%). 120 patients answered the survey (response rate 36%).
| Survey question | Hanscombe House Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 62% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Hanscombe House Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,623 patients were registered at Hanscombe House Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,401 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 5.0 | 5.0 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 4.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 6,634 appointments a month, or 571 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Hanscombe House Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 571 | 521 | 510 |
| Face to face | 87% | 62% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), chronic kidney disease (1.8% against 4.6%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 9.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Hanscombe House Surgery, 52a St Andrew Street, Hertford, SG14 1JA. Phone: 01992 582025. Website: www.hanscombehousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lea Wharf Medical | 0.4 km | 67% |
| New River Health | 3.8 km | 74% |
| Dolphin House Surgery | 3.9 km | 89% |
| Hailey View Surgery | 5.1 km | 74% |
| Amwell Surgery | 6.3 km | 88% |
- Lea Wharf Medical (67% overall experience good)
- New River Health (74% overall experience good)
- Watton Place Clinic (83% overall experience good)
How do patients rate Hanscombe House Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Hanscombe House Surgery as good, above the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Hanscombe House Surgery?
11,623 patients were registered in September 2026, down 2.7% on a year earlier.
What is Hanscombe House Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Hanscombe House Surgery have?
4.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,401 patients per GP against 2,171 across England.
Are appointments at Hanscombe House Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hanscombe House Surgery's phone number?
01992 582025.