Amwell Surgery, Hoddesdon: patient reviews and CQC rating
Amwell Surgery is a GP practice in Hoddesdon with 14,244 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 6.3 full-time-equivalent qualified GPs, or 2,268 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Amwell Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 77%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 3 practices in Hoddesdon with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (91%). 105 patients answered the survey (response rate 25%).
| Survey question | Amwell Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 77% | 60% | 58% |
| Easy to contact via the NHS App | 65% | 52% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 85% | 71% | 73% |
| Wait for appointment about right | 75% | 69% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Amwell Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,244 patients were registered at Amwell Surgery in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 2,268 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 4.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 7.7 |
| August 2024 | 6.0 | 9.0 |
| August 2025 | 5.9 | 10.3 |
| August 2026 | 6.3 | 8.0 |
From June 2026 to August 2026 the practice recorded 8,512 appointments a month, or 598 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 59% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Amwell Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 598 | 521 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Amwell Surgery, Medical Centre Fawkon Walk, Hoddesdon, EN11 8FG. Phone: 01992 464147. Website: www.amwellsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Limes Surgery | 0.2 km | 71% |
| Park Lane Surgery | 1.6 km | 69% |
| Hailey View Surgery | 1.9 km | 74% |
| The Maples | 4.2 km | 73% |
| Dolphin House Surgery | 5.8 km | 89% |
- Hailey View Surgery (74% overall experience good)
- Park Lane Surgery (69% overall experience good)
- The Limes Surgery (71% overall experience good)
How do patients rate Amwell Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Amwell Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Amwell Surgery?
14,244 patients were registered in September 2026, down 0.2% on a year earlier.
What is Amwell Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Amwell Surgery have?
6.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,268 patients per GP against 2,171 across England.
Are appointments at Amwell Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Amwell Surgery's phone number?
01992 464147.