Hailey View Surgery, Hoddesdon: patient reviews and CQC rating
Hailey View Surgery is a GP practice in Hoddesdon with 10,250 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 6.9 full-time-equivalent qualified GPs, or 1,476 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hailey View Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. With 119 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 2nd of the 3 practices in Hoddesdon with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (76%). 119 patients answered the survey (response rate 25%).
| Survey question | Hailey View Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 52% | 52% | 57% |
| Easy to contact via the website | 63% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 74% | 71% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Hailey View Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,250 patients were registered at Hailey View Surgery in September 2026, up 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,476 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 2.7 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 9.0 |
| August 2024 | 5.8 | 9.9 |
| August 2025 | 5.7 | 10.0 |
| August 2026 | 6.9 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,387 appointments a month, or 623 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hailey View Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 521 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.2% against 0.6%), dementia (1.2% against 0.8%) and chronic kidney disease (5.6% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Palliative care | All ages | 2.2% | 0.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.5% | 74.9% |
Hailey View Surgery, 39 Christian Close, Hoddesdon, EN11 9FF. Phone: 01992 463363. Website: www.hailey-viewsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Amwell Surgery | 1.9 km | 88% |
| The Limes Surgery | 2.0 km | 71% |
| Park Lane Surgery | 3.4 km | 69% |
| Dolphin House Surgery | 3.9 km | 89% |
| New River Health | 4.2 km | 74% |
- Amwell Surgery (88% overall experience good)
- Park Lane Surgery (69% overall experience good)
- The Limes Surgery (71% overall experience good)
How do patients rate Hailey View Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Hailey View Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Hailey View Surgery?
10,250 patients were registered in September 2026, up 1.4% on a year earlier.
What is Hailey View Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Hailey View Surgery have?
6.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,476 patients per GP against 2,171 across England.
Are appointments at Hailey View Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hailey View Surgery's phone number?
01992 463363.