Park Lane Surgery, Broxbourne: patient reviews and CQC rating
Park Lane Surgery is a GP practice in Broxbourne with 9,849 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2024. It has 8.0 full-time-equivalent qualified GPs, or 1,231 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Lane Surgery
Its result closest to England is the share who found it easy to contact the practice through its website: 57%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
35% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (74%). 114 patients answered the survey (response rate 32%).
| Survey question | Park Lane Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 35% | 52% | 57% |
| Easy to contact via the website | 57% | 60% | 58% |
| Easy to contact via the NHS App | 41% | 52% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Lane Surgery is Requires Improvement, published in March 2024. 2 key questions are rated differently: Safe Inadequate and Caring Good. Its previous overall rating was Good (December 2016).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
9,849 patients were registered at Park Lane Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 1,231 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 1.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 8.0 |
| August 2024 | 8.0 | 8.0 |
| August 2025 | 8.0 | 8.0 |
| August 2026 | 8.0 | 8.0 |
From June 2026 to August 2026 the practice recorded 4,610 appointments a month, or 468 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 50% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Park Lane Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 521 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.0% against 2.2%), cancer (5.1% against 3.8%) and chronic kidney disease (5.6% against 4.6%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 8.5% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
Park Lane Surgery, 8 Park Lane, Broxbourne, EN10 7NQ. Phone: 01992 465555. Website: www.parklanesurgerybroxbourne.secure-gpsite.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Amwell Surgery | 1.6 km | 88% |
| The Limes Surgery | 1.6 km | 71% |
| The Maples | 2.7 km | 73% |
| Hailey View Surgery | 3.4 km | 74% |
| Stockwell Lodge Medical Centre | 4.3 km | 63% |
- Amwell Surgery (88% overall experience good)
- Hailey View Surgery (74% overall experience good)
- The Limes Surgery (71% overall experience good)
How do patients rate Park Lane Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Park Lane Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Park Lane Surgery?
9,849 patients were registered in September 2026, down 1.7% on a year earlier.
What is Park Lane Surgery's CQC rating?
Requires Improvement overall, published in March 2024.
How many GPs does Park Lane Surgery have?
8.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,231 patients per GP against 2,171 across England.
Are appointments at Park Lane Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Lane Surgery's phone number?
01992 465555.