The Maples, Broxbourne: patient reviews and CQC rating
The Maples is a GP practice in Broxbourne with 12,138 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.5 full-time-equivalent qualified GPs, or 2,709 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Maples
Its result closest to England is the share who described their overall experience of the practice as good: 73%, against 77% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
42% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (66%). 108 patients answered the survey (response rate 26%).
| Survey question | The Maples | Central East | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 42% | 52% | 57% |
| Easy to contact via the website | 50% | 60% | 58% |
| Easy to contact via the NHS App | 34% | 52% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 61% | 71% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 194 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Maples is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,138 patients were registered at The Maples in September 2026, down 2.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,709 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 8.7 |
| August 2024 | 4.5 | 7.5 |
| August 2025 | 4.5 | 8.5 |
| August 2026 | 4.5 | 9.2 |
From June 2026 to August 2026 the practice recorded 6,569 appointments a month, or 541 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 63% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The Maples | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 521 | 510 |
| Face to face | 35% | 62% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), chronic kidney disease (3.3% against 4.6%) and coronary heart disease (2.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Palliative care | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
The Maples, Vancouver Road, Broxbourne, EN10 6FD. Phone: 01992 450040. Website: www.themapleshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 1.7 km | 81% |
| Stockwell Lodge Medical Centre | 2.0 km | 63% |
| Warden Lodge Medical Practice | 2.6 km | 69% |
| Park Lane Surgery | 2.7 km | 69% |
| Cromwell Medical Centre | 2.7 km | 77% |
- Abbey Road Surgery (74% overall experience good)
- Valley View Surgery (71% overall experience good)
- Warden Lodge Medical Practice (69% overall experience good)
How do patients rate The Maples?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Maples as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at The Maples?
12,138 patients were registered in September 2026, down 2.9% on a year earlier.
What is The Maples's CQC rating?
Good overall, published in July 2016.
How many GPs does The Maples have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,709 patients per GP against 2,171 across England.
Are appointments at The Maples face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Maples's phone number?
01992 450040.