Valley View Surgery, Waltham Cross: patient reviews and CQC rating
Valley View Surgery is a GP practice in Waltham Cross with 13,626 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 5.1 full-time-equivalent qualified GPs, or 2,668 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Valley View Surgery
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 7 practices in Waltham Cross with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (73%). 128 patients answered the survey (response rate 29%).
| Survey question | Valley View Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 43% | 52% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 58% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 115 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Valley View Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,626 patients were registered at Valley View Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,668 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.7 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 5.7 | 5.7 |
| August 2025 | 6.2 | 6.2 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 5,614 appointments a month, or 412 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 37% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Valley View Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 521 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), palliative or supportive care needs (1.2% against 0.6%) and cancer (5.6% against 3.8%). It has a lower share for serious mental illness (0.6% against 1.0%), COPD (1.2% against 1.9%) and depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 8.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.4% | 74.9% |
Valley View Surgery, Valley View Health Centre, Goffs Lane, Goffs Oak, Waltham Cross, EN7 5ET. Phone: 01707 875033.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stockwell Lodge Medical Centre | 4.0 km | 63% |
| Highview Medical Centre | 4.3 km | 77% |
| Annandale Medical Centre | 4.3 km | 83% |
| Cromwell Medical Centre | 4.4 km | 77% |
| Parkfield Medical Centre | 4.8 km | 73% |
- Abbey Road Surgery (74% overall experience good)
- The Maples (73% overall experience good)
- Warden Lodge Medical Practice (69% overall experience good)
How do patients rate Valley View Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Valley View Surgery as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Valley View Surgery?
13,626 patients were registered in September 2026, up 0.4% on a year earlier.
What is Valley View Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Valley View Surgery have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,668 patients per GP against 2,171 across England.
Are appointments at Valley View Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Valley View Surgery's phone number?
01707 875033.