Abbey Road Surgery, Waltham Cross: patient reviews and CQC rating
Abbey Road Surgery is a GP practice in Waltham Cross with 9,093 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 4.2 full-time-equivalent qualified GPs, or 2,154 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Abbey Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 7 practices in Waltham Cross with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 23 points higher than in 2025 (51%). 113 patients answered the survey (response rate 20%).
| Survey question | Abbey Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 40% | 52% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 55% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 75% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Abbey Road Surgery is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
9,093 patients were registered at Abbey Road Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,154 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 1.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 4.2 | 4.2 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 7,913 appointments a month, or 870 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 71% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Abbey Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 870 | 521 | 510 |
| Face to face | 44% | 62% | 63% |
| Same day as booked | 71% | 48% | 45% |
| More than 28 days after booking | 0% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%) and osteoporosis (1.8% against 1.2%). It has a lower share for depression (9.2% against 14.3%), atrial fibrillation (1.6% against 2.2%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Abbey Road Surgery, 63 Abbey Road, Waltham Cross, EN8 7LJ. Phone: 01992 654004. Website: www.abbeyroadsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stanhope Surgery | 0.4 km | 55% |
| Ordnance Unity Centre for Health | 1.5 km | 77% |
| Warden Lodge Medical Practice | 1.8 km | 69% |
| Market Square Surgery | 2.2 km | 87% |
| Cromwell Medical Centre | 2.4 km | 77% |
- The Maples (73% overall experience good)
- Valley View Surgery (71% overall experience good)
- Warden Lodge Medical Practice (69% overall experience good)
How do patients rate Abbey Road Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Abbey Road Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Abbey Road Surgery?
9,093 patients were registered in September 2026, down 2.8% on a year earlier.
What is Abbey Road Surgery's CQC rating?
Good overall, published in February 2024.
How many GPs does Abbey Road Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,154 patients per GP against 2,171 across England.
Are appointments at Abbey Road Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Abbey Road Surgery's phone number?
01992 654004.