Broxbourne Alliance PCN: primary care network practices and patient survey
Broxbourne Alliance PCN is a primary care network of 4 GP practices with 44,378 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,411 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Broxbourne Alliance PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Warden Lodge Medical Practice to 74% at Abbey Road Surgery, with a median of 72% (England: 77%). None differs from England by more than the survey's margin of error. Valley View Surgery has the highest share finding it easy to get through by phone (43%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Abbey Road Surgery | 9,093 | 74% | 40% | Good | 2,154 |
| The Maples | 12,138 | 73% | 42% | Good | 2,709 |
| Valley View Surgery | 13,626 | 71% | 43% | Good | 2,668 |
| Warden Lodge Medical Practice | 9,521 | 69% | 42% | Good | 2,070 |
Results for the network as a whole, from 441 responses, against Central East and England.
| Survey question | Broxbourne Alliance PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 42% | 52% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 61% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
There are 2,411 registered patients per full-time-equivalent qualified GP in Broxbourne Alliance PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 526 appointments a month per 1,000 patients (England: 510), 55% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.6% over the year (England: shrank 1.1%).
| Measure | Broxbourne Alliance PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,411 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 526 | 521 | 510 |
| Face-to-face appointments | 55% | 62% | 63% |
| Same day as booked | 54% | 48% | 45% |
| Did not attend | 2% | 4% | 4% |
| Patients aged 65 or over | 19% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Broxbourne Alliance PCN is palliative care (1.2% against 0.6%), and the furthest below is serious mental illness (0.8% against 1.0%).
| Condition register | Age group | Broxbourne Alliance PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% | 7,072 |
| Depression | 18+ yrs | 11.4% | 14.3% | 4,039 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 2,747 |
| Asthma | 6+ yrs | 5.8% | 6.6% | 2,459 |
| Cancer | All ages | 4.4% | 3.8% | 1,999 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,303 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 1,250 |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% | 404 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 970 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 825 |
| COPD | All ages | 1.6% | 1.9% | 719 |
| Palliative care | All ages | 1.2% | 0.6% | 531 |
| Heart failure | All ages | 1.0% | 1.1% | 457 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 302 |
| Serious mental illness | All ages | 0.8% | 1.0% | 363 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 256 |
| Dementia | All ages | 0.7% | 0.8% | 304 |
| Learning disability | All ages | 0.5% | 0.6% | 243 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 206 |
- Hatfield PCN (4 practices)
- Hoddesdon & Broxbourne PCN (4 practices)
- Lea Valley Health PCN (4 practices)
- Welwyn Allied PCN (2 practices)
- Welwyn Garden City A PCN (3 practices)
Which practices are in Broxbourne Alliance PCN?
Abbey Road Surgery, The Maples, Valley View Surgery and Warden Lodge Medical Practice.
How do patients rate Broxbourne Alliance PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Broxbourne Alliance PCN cover?
44,378 registered patients across 4 practices in September 2026.
How many patients per GP does Broxbourne Alliance PCN have?
2,411 per full-time-equivalent qualified GP, against 2,171 across England.