Lea Valley Health PCN: primary care network practices and patient survey
Lea Valley Health PCN is a primary care network of 4 GP practices with 35,593 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,004 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Lea Valley Health PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at Stanhope Surgery to 81% at High Street Surgery, with a median of 70% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Cromwell Medical Centre has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| High Street Surgery | 9,742 | 81% | 57% | Good | 4,248 |
| Cromwell Medical Centre | 8,863 | 77% | 71% | Good | 3,887 |
| Stockwell Lodge Medical Centre | 10,299 | 63% | 27% | Requires improvement | 2,537 |
| Stanhope Surgery | 6,689 | 55% | 30% | Good | 2,080 |
Results for the network as a whole, from 430 responses, against Central East and England.
| Survey question | Lea Valley Health PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 44% | 60% | 58% |
| Easy to contact via the NHS App | 43% | 52% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 60% | 71% | 73% |
| Wait for appointment about right | 58% | 69% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 3,004 registered patients per full-time-equivalent qualified GP in Lea Valley Health PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 469 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.4% over the year (England: shrank 1.1%).
| Measure | Lea Valley Health PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 3,004 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 469 | 521 | 510 |
| Face-to-face appointments | 72% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 16% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Lea Valley Health PCN is palliative care (0.7% against 0.6%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | Lea Valley Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% | 3,687 |
| High blood pressure | All ages | 13.3% | 15.2% | 4,664 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 2,239 |
| Asthma | 6+ yrs | 5.8% | 6.6% | 1,891 |
| Cancer | All ages | 3.2% | 3.8% | 1,118 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 867 |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% | 654 |
| COPD | All ages | 1.9% | 1.9% | 665 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 617 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 545 |
| Serious mental illness | All ages | 1.1% | 1.0% | 387 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 266 |
| Heart failure | All ages | 0.7% | 1.1% | 258 |
| Palliative care | All ages | 0.7% | 0.6% | 251 |
| Dementia | All ages | 0.6% | 0.8% | 225 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 169 |
| Learning disability | All ages | 0.6% | 0.6% | 207 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 159 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 41 |
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- Cam Medical PCN (3 practices)
- Cambridge City 4 PCN (6 practices)
- Cambridge City PCN (6 practices)
- Hoddesdon & Broxbourne PCN (4 practices)
- Huntingdon PCN (3 practices)
- Meridian PCN (6 practices)
- Wisbech PCN (4 practices)
Which practices are in Lea Valley Health PCN?
Cromwell Medical Centre, High Street Surgery, Stanhope Surgery and Stockwell Lodge Medical Centre.
How do patients rate Lea Valley Health PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Lea Valley Health PCN cover?
35,593 registered patients across 4 practices in September 2026.
How many patients per GP does Lea Valley Health PCN have?
3,004 per full-time-equivalent qualified GP, against 2,171 across England.