High Street Surgery, Waltham Cross: patient reviews and CQC rating
High Street Surgery is a GP practice in Waltham Cross with 9,742 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 2.3 full-time-equivalent qualified GPs, or 4,248 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Street Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 78%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 7 practices in Waltham Cross with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (68%). 124 patients answered the survey (response rate 24%).
| Survey question | High Street Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 57% | 52% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 79% | 71% | 73% |
| Wait for appointment about right | 71% | 69% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 78% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for High Street Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,742 patients were registered at High Street Surgery in September 2026, up 5.5% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 4,248 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.6 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 3,977 appointments a month, or 408 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | High Street Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 521 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (1.2% against 4.6%), osteoporosis (0.4% against 1.2%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
High Street Surgery, 15 High Street, Cheshunt, Waltham Cross, EN8 0BX. Phone: 01992 642446. Website: www.highstsurgerycheshunt.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warden Lodge Medical Practice | 0.9 km | 69% |
| Cromwell Medical Centre | 1.1 km | 77% |
| Stockwell Lodge Medical Centre | 1.4 km | 63% |
| The Maples | 1.7 km | 73% |
| Stanhope Surgery | 2.3 km | 55% |
- Cromwell Medical Centre (77% overall experience good)
- Stanhope Surgery (55% overall experience good)
- Stockwell Lodge Medical Centre (63% overall experience good)
How do patients rate High Street Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of High Street Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at High Street Surgery?
9,742 patients were registered in September 2026, up 5.5% on a year earlier.
What is High Street Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does High Street Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,248 patients per GP against 2,171 across England.
Are appointments at High Street Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Street Surgery's phone number?
01992 642446.