Stanhope Surgery, Waltham Cross: patient reviews and CQC rating
Stanhope Surgery is a GP practice in Waltham Cross with 6,689 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 3.2 full-time-equivalent qualified GPs, or 2,080 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stanhope Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 23%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 7th of the 7 practices in Waltham Cross with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (48%). 86 patients answered the survey (response rate 17%).
| Survey question | Stanhope Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 55% | 75% | 77% |
| Easy to contact by phone | 30% | 52% | 57% |
| Easy to contact via the website | 23% | 60% | 58% |
| Easy to contact via the NHS App | 34% | 52% | 54% |
| Reception team helpful | 59% | 83% | 85% |
| Last contact good | 45% | 71% | 73% |
| Wait for appointment about right | 41% | 69% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for Stanhope Surgery is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,689 patients were registered at Stanhope Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,080 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.3 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 3.2 | 5.1 |
| August 2025 | 3.2 | 4.9 |
| August 2026 | 3.2 | 5.1 |
From June 2026 to August 2026 the practice recorded 2,349 appointments a month, or 351 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Stanhope Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 351 | 521 | 510 |
| Face to face | 86% | 62% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), depression (5.1% against 14.3%) and chronic kidney disease (1.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Depression | 18+ yrs | 5.1% | 14.3% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Palliative care | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Stanhope Surgery, Stanhope Road, Waltham Cross, EN8 7DJ. Phone: 01992 635300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Road Surgery | 0.4 km | 74% |
| Warden Lodge Medical Practice | 1.4 km | 69% |
| Ordnance Unity Centre for Health | 1.8 km | 77% |
| Cromwell Medical Centre | 2.0 km | 77% |
| High Street Surgery | 2.3 km | 81% |
- Cromwell Medical Centre (77% overall experience good)
- High Street Surgery (81% overall experience good)
- Stockwell Lodge Medical Centre (63% overall experience good)
How do patients rate Stanhope Surgery?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Stanhope Surgery as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at Stanhope Surgery?
6,689 patients were registered in September 2026, down 2.0% on a year earlier.
What is Stanhope Surgery's CQC rating?
Good overall, published in June 2019.
How many GPs does Stanhope Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,080 patients per GP against 2,171 across England.
Are appointments at Stanhope Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stanhope Surgery's phone number?
01992 635300.