Warden Lodge Medical Practice, Waltham Cross: patient reviews and CQC rating
Warden Lodge Medical Practice is a GP practice in Waltham Cross with 9,521 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.6 full-time-equivalent qualified GPs, or 2,070 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Warden Lodge Medical Practice
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 7 practices in Waltham Cross with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (55%). 92 patients answered the survey (response rate 25%).
| Survey question | Warden Lodge Medical Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 42% | 52% | 57% |
| Easy to contact via the website | 55% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 52% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 59% | 71% | 73% |
| Wait for appointment about right | 51% | 69% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 253 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Warden Lodge Medical Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,521 patients were registered at Warden Lodge Medical Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,070 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 3.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 9.5 |
| August 2024 | 4.3 | 7.4 |
| August 2025 | 4.3 | 7.9 |
| August 2026 | 4.6 | 9.5 |
From June 2026 to August 2026 the practice recorded 3,242 appointments a month, or 341 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 24% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Warden Lodge Medical Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 341 | 521 | 510 |
| Face to face | 76% | 62% | 63% |
| Same day as booked | 24% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), palliative or supportive care needs (1.1% against 0.6%) and cancer (5.3% against 3.8%). It has a lower share for depression (11.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Warden Lodge Medical Practice, Glen Luce,, Turners Hill,, Waltham Cross, EN8 8NW. Phone: 01992 622324. Website: www.wardenlodge.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 0.9 km | 81% |
| Cromwell Medical Centre | 1.0 km | 77% |
| Stanhope Surgery | 1.4 km | 55% |
| Abbey Road Surgery | 1.8 km | 74% |
| Stockwell Lodge Medical Centre | 2.0 km | 63% |
- Abbey Road Surgery (74% overall experience good)
- The Maples (73% overall experience good)
- Valley View Surgery (71% overall experience good)
How do patients rate Warden Lodge Medical Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Warden Lodge Medical Practice as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Warden Lodge Medical Practice?
9,521 patients were registered in September 2026, down 1.6% on a year earlier.
What is Warden Lodge Medical Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Warden Lodge Medical Practice have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,070 patients per GP against 2,171 across England.
Are appointments at Warden Lodge Medical Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Warden Lodge Medical Practice's phone number?
01992 622324.