Stockwell Lodge Medical Centre, Waltham Cross: patient reviews and CQC rating
Stockwell Lodge Medical Centre is a GP practice in Waltham Cross with 10,299 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2021. It has 4.1 full-time-equivalent qualified GPs, or 2,537 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stockwell Lodge Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 6th of the 7 practices in Waltham Cross with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (59%). 115 patients answered the survey (response rate 24%).
| Survey question | Stockwell Lodge Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 63% | 75% | 77% |
| Easy to contact by phone | 27% | 52% | 57% |
| Easy to contact via the website | 34% | 60% | 58% |
| Easy to contact via the NHS App | 29% | 52% | 54% |
| Reception team helpful | 67% | 83% | 85% |
| Last contact good | 51% | 71% | 73% |
| Wait for appointment about right | 51% | 69% | 69% |
| Listened to well | 70% | 86% | 87% |
| Treated with care and concern | 67% | 85% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stockwell Lodge Medical Centre is Requires Improvement, published in December 2021. 3 key questions are rated differently: Well-led Good, Caring Good and Effective Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
10,299 patients were registered at Stockwell Lodge Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,537 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.1 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 4.6 |
| August 2024 | 2.3 | 4.5 |
| August 2025 | 2.3 | 4.5 |
| August 2026 | 4.1 | 6.8 |
From June 2026 to August 2026 the practice recorded 5,402 appointments a month, or 525 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 48% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Stockwell Lodge Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 525 | 521 | 510 |
| Face to face | 55% | 62% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.0% | 14.3% |
| High blood pressure | All ages | 14.1% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Stockwell Lodge Medical Centre, Rosedale Way, Cheshunt, Waltham Cross, EN7 6HL. Phone: 01992 624408. Website: www.stockwell-lodge.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 1.4 km | 81% |
| Cromwell Medical Centre | 1.4 km | 77% |
| The Maples | 2.0 km | 73% |
| Warden Lodge Medical Practice | 2.0 km | 69% |
| Stanhope Surgery | 3.3 km | 55% |
- Cromwell Medical Centre (77% overall experience good)
- High Street Surgery (81% overall experience good)
- Stanhope Surgery (55% overall experience good)
How do patients rate Stockwell Lodge Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Stockwell Lodge Medical Centre as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Stockwell Lodge Medical Centre?
10,299 patients were registered in September 2026, down 1.2% on a year earlier.
What is Stockwell Lodge Medical Centre's CQC rating?
Requires Improvement overall, published in December 2021.
How many GPs does Stockwell Lodge Medical Centre have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,537 patients per GP against 2,171 across England.
Are appointments at Stockwell Lodge Medical Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stockwell Lodge Medical Centre's phone number?
01992 624408.