Hatfield PCN: primary care network practices and patient survey
Hatfield PCN is a primary care network of 4 GP practices with 53,929 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,006 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Hatfield PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Lister House Surgery to 78% at Burvill House Surgery, with a median of 76% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Potterells Medical Centre has the highest share finding it easy to get through by phone (62%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Burvill House Surgery | 12,121 | 78% | 54% | Good | 2,431 |
| Wrafton House Surgery | 10,747 | 78% | 40% | Good | 1,768 |
| Potterells Medical Centre | 16,415 | 75% | 62% | Good | 2,073 |
| Lister House Surgery | 14,646 | 61% | 50% | Good | 1,855 |
Results for the network as a whole, from 382 responses, against Central East and England.
| Survey question | Hatfield PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 53% | 52% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 59% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 75% | 71% | 73% |
| Wait for appointment about right | 67% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 2,006 registered patients per full-time-equivalent qualified GP in Hatfield PCN, close to England's 2,171 and Central East's 2,348. Practices recorded 335 appointments a month per 1,000 patients (England: 510), 75% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.6% over the year (England: shrank 1.1%).
| Measure | Hatfield PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,006 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 335 | 521 | 510 |
| Face-to-face appointments | 75% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 13% | 17% | 19% |
Relative to England, the register furthest below England's rate at practices in Hatfield PCN is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Hatfield PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.4% | 15.2% | 6,296 |
| Depression | 18+ yrs | 9.8% | 14.3% | 4,457 |
| Diabetes | 17+ yrs | 5.8% | 7.9% | 2,668 |
| Asthma | 6+ yrs | 4.1% | 6.6% | 2,127 |
| Cancer | All ages | 2.5% | 3.8% | 1,377 |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% | 1,016 |
| Coronary heart disease | All ages | 1.9% | 3.0% | 1,033 |
| Atrial fibrillation | All ages | 1.5% | 2.2% | 825 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 760 |
| COPD | All ages | 1.2% | 1.9% | 648 |
| Serious mental illness | All ages | 0.8% | 1.0% | 462 |
| Heart failure | All ages | 0.6% | 1.1% | 341 |
| Palliative care | All ages | 0.6% | 0.6% | 320 |
| Dementia | All ages | 0.6% | 0.8% | 307 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 246 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 252 |
| Learning disability | All ages | 0.5% | 0.6% | 273 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 204 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 53 |
- Broxbourne Alliance PCN (4 practices)
- Cam Medical PCN (3 practices)
- Cambridge City 4 PCN (6 practices)
- Cambridge City PCN (6 practices)
- Meridian PCN (6 practices)
- Welwyn Allied PCN (2 practices)
- Welwyn Garden City A PCN (3 practices)
- Wisbech PCN (4 practices)
Which practices are in Hatfield PCN?
Burvill House Surgery, Lister House Surgery, Potterells Medical Centre and Wrafton House Surgery.
How do patients rate Hatfield PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Hatfield PCN cover?
53,929 registered patients across 4 practices in September 2026.
How many patients per GP does Hatfield PCN have?
2,006 per full-time-equivalent qualified GP, against 2,171 across England.