Burvill House Surgery, Hatfield: patient reviews and CQC rating
Burvill House Surgery is a GP practice in Hatfield with 12,121 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 5.0 full-time-equivalent qualified GPs, or 2,431 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burvill House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 4 practices in Hatfield with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (79%). 89 patients answered the survey (response rate 18%).
| Survey question | Burvill House Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 54% | 52% | 57% |
| Easy to contact via the website | 75% | 60% | 58% |
| Easy to contact via the NHS App | 65% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 366 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burvill House Surgery is Good, published in August 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,121 patients were registered at Burvill House Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,431 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.9 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 7.4 |
| August 2024 | 5.7 | 8.5 |
| August 2025 | 5.8 | 8.6 |
| August 2026 | 5.0 | 8.6 |
From June 2026 to August 2026 the practice recorded 3,691 appointments a month, or 305 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Burvill House Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 521 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), chronic kidney disease (2.6% against 4.6%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Burvill House Surgery, 52-54 Dellfield Road, Hatfield, AL10 8HP. Phone: 01707 269091. Website: www.burvillhousesurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lister House Surgery | 0.4 km | 61% |
| Wrafton House Surgery | 0.6 km | 78% |
| Ephedra Healthcare | 3.4 km | 61% |
| Potterells Medical Centre | 4.0 km | 75% |
| The Garden City Practice | 4.2 km | 75% |
- Lister House Surgery (61% overall experience good)
- Potterells Medical Centre (75% overall experience good)
- Wrafton House Surgery (78% overall experience good)
How do patients rate Burvill House Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Burvill House Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Burvill House Surgery?
12,121 patients were registered in September 2026, down 2.0% on a year earlier.
What is Burvill House Surgery's CQC rating?
Good overall, published in August 2022.
How many GPs does Burvill House Surgery have?
5.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,431 patients per GP against 2,171 across England.
Are appointments at Burvill House Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burvill House Surgery's phone number?
01707 269091.