Lister House Surgery, Hatfield: patient reviews and CQC rating
Lister House Surgery is a GP practice in Hatfield with 14,646 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 7.9 full-time-equivalent qualified GPs, or 1,855 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lister House Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 82%, against 85% across England. Its weakest is the share who described their overall experience of the practice as good: 61%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 4 practices in Hatfield with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (75%). 97 patients answered the survey (response rate 19%).
| Survey question | Lister House Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 50% | 52% | 57% |
| Easy to contact via the website | 46% | 60% | 58% |
| Easy to contact via the NHS App | 50% | 52% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 64% | 71% | 73% |
| Wait for appointment about right | 59% | 69% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 62% of 60 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lister House Surgery is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,646 patients were registered at Lister House Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,855 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 1.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 9.9 |
| August 2024 | 8.8 | 9.9 |
| August 2025 | 8.2 | 10.4 |
| August 2026 | 7.9 | 9.8 |
From June 2026 to August 2026 the practice recorded 4,966 appointments a month, or 339 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 35% took place on the day they were booked and 20% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Lister House Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 339 | 521 | 510 |
| Face to face | 95% | 62% | 63% |
| Same day as booked | 35% | 48% | 45% |
| More than 28 days after booking | 20% | 6% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.4% against 4.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Lister House Surgery, The Common, Hatfield, AL10 0NL. Phone: 0844 576 9870. Website: www.listerhouse.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wrafton House Surgery | 0.2 km | 78% |
| Burvill House Surgery | 0.4 km | 78% |
| Ephedra Healthcare | 3.2 km | 61% |
| The Garden City Practice | 3.8 km | 75% |
| Peartree Surgery | 4.1 km | 61% |
- Burvill House Surgery (78% overall experience good)
- Potterells Medical Centre (75% overall experience good)
- Wrafton House Surgery (78% overall experience good)
How do patients rate Lister House Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Lister House Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Lister House Surgery?
14,646 patients were registered in September 2026, down 1.5% on a year earlier.
What is Lister House Surgery's CQC rating?
Good overall, published in February 2024.
How many GPs does Lister House Surgery have?
7.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,855 patients per GP against 2,171 across England.
Are appointments at Lister House Surgery face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lister House Surgery's phone number?
0844 576 9870.