Peartree Surgery, Welwyn Garden City: patient reviews and CQC rating
Peartree Surgery is a GP practice in Welwyn Garden City with 20,707 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 9.0 full-time-equivalent qualified GPs, or 2,297 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Peartree Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 5 practices in Welwyn Garden City with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (65%). 106 patients answered the survey (response rate 31%).
| Survey question | Peartree Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 39% | 52% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 52% | 52% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 62% | 71% | 73% |
| Wait for appointment about right | 53% | 69% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 78% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Peartree Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,707 patients were registered at Peartree Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 2,297 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 4.4 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 8.5 |
| August 2024 | 7.7 | 7.7 |
| August 2025 | 9.0 | 9.0 |
| August 2026 | 9.0 | 9.0 |
From June 2026 to August 2026 the practice recorded 8,264 appointments a month, or 399 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 40% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Peartree Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 521 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), a learning disability (0.8% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (3.6% against 4.6%) and heart failure (0.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.7% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Peartree Surgery, 110 Peartree Lane, Welwyn Garden City, AL7 3UJ. Phone: 01707 329292. Website: www.peartree-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Garden City Practice | 0.8 km | 75% |
| Hall Grove Practice | 1.4 km | 82% |
| Ephedra Healthcare | 1.7 km | 61% |
| Bridge Cottage Surgery | 3.9 km | 69% |
| Wrafton House Surgery | 4.0 km | 78% |
- Ephedra Healthcare (61% overall experience good)
- The Garden City Practice (75% overall experience good)
How do patients rate Peartree Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Peartree Surgery as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at Peartree Surgery?
20,707 patients were registered in September 2026, down 2.2% on a year earlier.
What is Peartree Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does Peartree Surgery have?
9.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,297 patients per GP against 2,171 across England.
Are appointments at Peartree Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Peartree Surgery's phone number?
01707 329292.