Hall Grove Practice, Welwyn Garden City: patient reviews and CQC rating
Hall Grove Practice is a GP practice in Welwyn Garden City with 16,008 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 5.8 full-time-equivalent qualified GPs, or 2,754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hall Grove Practice
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 5 practices in Welwyn Garden City with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (81%). 124 patients answered the survey (response rate 34%).
| Survey question | Hall Grove Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 40% | 52% | 57% |
| Easy to contact via the website | 52% | 60% | 58% |
| Easy to contact via the NHS App | 44% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 73% | 71% | 73% |
| Wait for appointment about right | 78% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Hall Grove Practice is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,008 patients were registered at Hall Grove Practice in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,754 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.5 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.1 | 16.1 |
| August 2024 | 7.6 | 14.8 |
| August 2025 | 6.9 | 12.5 |
| August 2026 | 5.8 | 14.7 |
From June 2026 to August 2026 the practice recorded 6,738 appointments a month, or 421 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 61% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hall Grove Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 521 | 510 |
| Face to face | 62% | 62% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%), dementia (1.1% against 0.8%) and cancer (5.2% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Hall Grove Practice, 4 Hall Grove, Welwyn Garden City, AL7 4PL. Phone: 01707 328528. Website: www.hallgrovesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ephedra Healthcare | 1.0 km | 61% |
| Peartree Surgery | 1.4 km | 61% |
| The Garden City Practice | 2.1 km | 75% |
| Wrafton House Surgery | 4.0 km | 78% |
| Lister House Surgery | 4.2 km | 61% |
- Bridge Cottage Surgery (69% overall experience good)
How do patients rate Hall Grove Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Hall Grove Practice as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Hall Grove Practice?
16,008 patients were registered in September 2026, down 0.4% on a year earlier.
What is Hall Grove Practice's CQC rating?
Good overall, published in April 2018.
How many GPs does Hall Grove Practice have?
5.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,754 patients per GP against 2,171 across England.
Are appointments at Hall Grove Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hall Grove Practice's phone number?
01707 328528.