Annandale Medical Centre, Potters Bar: patient reviews and CQC rating
Annandale Medical Centre is a GP practice in Potters Bar with 7,521 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.0 full-time-equivalent qualified GPs, or 1,868 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Annandale Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 3 practices in Potters Bar with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (89%). 107 patients answered the survey (response rate 30%).
| Survey question | Annandale Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 42% | 60% | 58% |
| Easy to contact via the NHS App | 67% | 52% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 76% | 71% | 73% |
| Wait for appointment about right | 83% | 69% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 225 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Annandale Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,521 patients were registered at Annandale Medical Centre in September 2026, down 1.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,868 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 0.4 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 5.5 |
| August 2024 | 3.9 | 5.6 |
| August 2025 | 4.0 | 6.2 |
| August 2026 | 4.0 | 6.2 |
From June 2026 to August 2026 the practice recorded 3,359 appointments a month, or 447 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Annandale Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 521 | 510 |
| Face to face | 48% | 62% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (6.1% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), osteoporosis (0.6% against 1.2%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 6.1% | 3.8% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Annandale Medical Centre, The Elms, High Street, Potters Bar, EN6 5DA. Phone: 01707 644451. Website: www.annandalesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Highview Medical Centre | 0.0 km | 77% |
| Parkfield Medical Centre | 0.5 km | 73% |
| Potterells Medical Centre | 3.9 km | 75% |
| Valley View Surgery | 4.3 km | 71% |
| The Old Court House Surgery | 5.4 km | 66% |
- Highview Medical Centre (77% overall experience good)
- Parkfield Medical Centre (73% overall experience good)
How do patients rate Annandale Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Annandale Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Annandale Medical Centre?
7,521 patients were registered in September 2026, down 1.9% on a year earlier.
What is Annandale Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Annandale Medical Centre have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,868 patients per GP against 2,171 across England.
Are appointments at Annandale Medical Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Annandale Medical Centre's phone number?
01707 644451.