The Limes Surgery, Hoddesdon: patient reviews and CQC rating
The Limes Surgery is a GP practice in Hoddesdon with 7,675 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Central East: 75%). It has 3.8 full-time-equivalent qualified GPs, or 1,999 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Limes Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its weakest is the share who described their last contact with the practice as good: 65%, against 73% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 3 practices in Hoddesdon with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (81%). 116 patients answered the survey (response rate 28%).
| Survey question | The Limes Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 60% | 52% | 57% |
| Easy to contact via the website | 81% | 60% | 58% |
| Easy to contact via the NHS App | 78% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 65% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 110 responses rated the practice good or very good (England: 92%).
7,675 patients were registered at The Limes Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,999 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 2.1 | 3.0 |
| August 2026 | 3.8 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,624 appointments a month, or 602 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 55% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Limes Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 521 | 510 |
| Face to face | 85% | 62% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.8% against 3.8%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (2.6% against 4.6%) and depression (8.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
The Limes Surgery, Unit 8-14, Limes Court, Conduit Lane, Hoddesdon, EN11 8EP. Phone: 01992 708620.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Amwell Surgery | 0.2 km | 88% |
| Park Lane Surgery | 1.6 km | 69% |
| Hailey View Surgery | 2.0 km | 74% |
| The Maples | 4.2 km | 73% |
| Dolphin House Surgery | 5.9 km | 89% |
- Amwell Surgery (88% overall experience good)
- Hailey View Surgery (74% overall experience good)
- Park Lane Surgery (69% overall experience good)
How do patients rate The Limes Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The Limes Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at The Limes Surgery?
7,675 patients were registered in September 2026, down 0.1% on a year earlier.
How many GPs does The Limes Surgery have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,999 patients per GP against 2,171 across England.
Are appointments at The Limes Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Limes Surgery's phone number?
01992 708620.