The Nevells Road Surgery, Letchworth Garden City: patient reviews and CQC rating
The Nevells Road Surgery is a GP practice in Letchworth Garden City with 11,033 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 6.3 full-time-equivalent qualified GPs, or 1,749 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Nevells Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 35%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Letchworth Garden City with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (68%). 120 patients answered the survey (response rate 32%).
| Survey question | The Nevells Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 35% | 52% | 57% |
| Easy to contact via the website | 70% | 60% | 58% |
| Easy to contact via the NHS App | 59% | 52% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 69% | 71% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Nevells Road Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,033 patients were registered at The Nevells Road Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,749 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 6.5 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 6.3 | 6.3 |
From June 2026 to August 2026 the practice recorded 3,352 appointments a month, or 304 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 31% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Nevells Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 521 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and asthma (8.2% against 6.6%). It has a lower share for chronic kidney disease (1.7% against 4.6%), osteoporosis (0.5% against 1.2%) and depression (8.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 8.5% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
The Nevells Road Surgery, The Surgery, Nevells Road, Letchworth Garden City, SG6 4TS. Phone: 0844 477 1796.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Garden City Surgery | 0.3 km | 51% |
| Birchwood Surgery | 0.3 km | 58% |
| The Baldock Surgery | 3.1 km | 73% |
| Larksfield Surgery Medical Partnership | 4.1 km | 67% |
| Regal Chambers Surgery | 4.5 km | 72% |
- Ashwell Surgery (59% overall experience good)
- Birchwood Surgery (58% overall experience good)
- The Baldock Surgery (73% overall experience good)
- The Garden City Surgery (51% overall experience good)
How do patients rate The Nevells Road Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The Nevells Road Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at The Nevells Road Surgery?
11,033 patients were registered in September 2026, down 1.4% on a year earlier.
What is The Nevells Road Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does The Nevells Road Surgery have?
6.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,749 patients per GP against 2,171 across England.
Are appointments at The Nevells Road Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Nevells Road Surgery's phone number?
0844 477 1796.