The Willow Tree Surgery, Peterborough: patient reviews and CQC rating
The Willow Tree Surgery is a GP practice in Peterborough with 6,396 registered patients (September 2026). In the 2026 GP Patient Survey, 46% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2020. It has 3.1 full-time-equivalent qualified GPs, or 2,086 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Willow Tree Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 46%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 23rd of the 23 practices in Peterborough with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (56%). 91 patients answered the survey (response rate 23%).
| Survey question | The Willow Tree Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 46% | 75% | 77% |
| Easy to contact by phone | 28% | 52% | 57% |
| Easy to contact via the website | 33% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 65% | 83% | 85% |
| Last contact good | 50% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 75% | 89% | 90% |
CQC's overall rating for The Willow Tree Surgery is Requires Improvement, published in January 2020. One key question is rated differently: Caring Good.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
6,396 patients were registered at The Willow Tree Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,086 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.3 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,464 appointments a month, or 385 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Willow Tree Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 521 | 510 |
| Face to face | 56% | 62% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), heart failure (0.7% against 1.1%) and stroke or TIA (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.2% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
The Willow Tree Surgery, Bushfield, Orton Goldhay, Peterborough, PE2 5RQ. Phone: 01733 371451.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nene Valley Medical Practice | 1.5 km | 56% |
| Hampton Medical Centre | 2.7 km | 72% |
| Botolph Bridge Community Health Centre | 3.4 km | 49% |
| Thorpe Road Surgery | 4.4 km | 59% |
| The Grange | 4.7 km | 74% |
- Ailsworth Medical Centre (71% overall experience good)
- Botolph Bridge Community Health Centre (49% overall experience good)
- Nightingale Medical Centre (59% overall experience good)
- The Grange (74% overall experience good)
- Westwood Clinic (70% overall experience good)
How do patients rate The Willow Tree Surgery?
In the 2026 GP Patient Survey, 46% of patients described their overall experience of The Willow Tree Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at The Willow Tree Surgery?
6,396 patients were registered in September 2026, down 1.5% on a year earlier.
What is The Willow Tree Surgery's CQC rating?
Requires Improvement overall, published in January 2020.
How many GPs does The Willow Tree Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,086 patients per GP against 2,171 across England.
Are appointments at The Willow Tree Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Willow Tree Surgery's phone number?
01733 371451.