biddulphdoctors, Stoke On Trent: patient reviews and CQC rating
Biddulphdoctors is a GP practice in Stoke On Trent with 10,741 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 5.8 full-time-equivalent qualified GPs, or 1,836 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about biddulphdoctors
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 33rd of the 52 practices in Stoke On Trent with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (73%). 112 patients answered the survey (response rate 27%).
| Survey question | biddulphdoctors | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 54% | 63% | 57% |
| Easy to contact via the website | 31% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 61% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 353 responses rated the practice good or very good (England: 92%).
CQC's overall rating for biddulphdoctors is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,741 patients were registered at biddulphdoctors in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,836 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.2 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.8 |
| August 2024 | 6.3 | 8.2 |
| August 2025 | 5.6 | 7.2 |
| August 2026 | 5.8 | 6.9 |
From June 2026 to August 2026 the practice recorded 3,791 appointments a month, or 353 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 41% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | biddulphdoctors | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 353 | 479 | 510 |
| Face to face | 71% | 66% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.0% against 1.9%), dementia (1.2% against 0.8%) and high blood pressure (23.8% against 15.2%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.8% | 15.2% |
| Depression | 18+ yrs | 21.6% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Biddulphdoctors, Biddulph Primary Care Centre, Wharf Road, Stoke On Trent, ST8 6AG. Phone: 0300 404 2988. Website: www.biddulphdoctors.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Biddulph Valley Surgery | 0.0 km | 86% |
| Greenmoss Medical Centre | 4.9 km | 85% |
| Dr Harbidge & Partners | 4.9 km | 81% |
| Mount Road Practice | 4.9 km | 85% |
| Dr C Kanneganti & Partners | 5.2 km | 85% |
- Biddulph Valley Surgery (86% overall experience good)
- Leek Health Centre (96% overall experience good)
- Moorland Medical Centre (92% overall experience good)
- Park Medical Centre (90% overall experience good)
How do patients rate biddulphdoctors?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of biddulphdoctors as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at biddulphdoctors?
10,741 patients were registered in September 2026, down 0.4% on a year earlier.
What is biddulphdoctors's CQC rating?
Good overall, published in February 2020.
How many GPs does biddulphdoctors have?
5.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,836 patients per GP against 2,171 across England.
Are appointments at biddulphdoctors face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is biddulphdoctors's phone number?
0300 404 2988.