Moorland Medical Centre, Leek: patient reviews and CQC rating
Moorland Medical Centre is a GP practice in Leek with 9,502 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.9 full-time-equivalent qualified GPs, or 2,457 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moorland Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 92%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 3 practices in Leek with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (85%). 104 patients answered the survey (response rate 26%).
| Survey question | Moorland Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 73% | 63% | 57% |
| Easy to contact via the website | 50% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 61% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 92% | 75% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 303 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Moorland Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,502 patients were registered at Moorland Medical Centre in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,457 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.9 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 7.1 |
| August 2024 | 3.9 | 7.8 |
| August 2025 | 3.9 | 5.5 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 3,631 appointments a month, or 382 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 42% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Moorland Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 479 | 510 |
| Face to face | 72% | 66% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), stroke or TIA (2.8% against 1.9%) and atrial fibrillation (3.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 18.4% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Moorland Medical Centre, Dyson House, Regent Street, Leek, ST13 6LU. Phone: 01538 399008. Website: www.moorlandmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Medical Centre | 0.1 km | 90% |
| Leek Health Centre | 0.1 km | 96% |
| Purbeck Health Centre | 9.2 km | 97% |
| Millrise Medical Practice | 10.3 km | 94% |
| Orchard Surgery | 10.6 km | 78% |
- Biddulph Valley Surgery (86% overall experience good)
- Leek Health Centre (96% overall experience good)
- Park Medical Centre (90% overall experience good)
- biddulphdoctors (81% overall experience good)
How do patients rate Moorland Medical Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Moorland Medical Centre as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Moorland Medical Centre?
9,502 patients were registered in September 2026, down 0.3% on a year earlier.
What is Moorland Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Moorland Medical Centre have?
3.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,457 patients per GP against 2,171 across England.
Are appointments at Moorland Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moorland Medical Centre's phone number?
01538 399008.