Biddulph Valley Surgery, Stoke On Trent: patient reviews and CQC rating
Biddulph Valley Surgery is a GP practice in Stoke On Trent with 9,665 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 4.6 full-time-equivalent qualified GPs, or 2,105 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Biddulph Valley Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 18th of the 52 practices in Stoke On Trent with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (83%). 125 patients answered the survey (response rate 32%).
| Survey question | Biddulph Valley Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 72% | 61% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 70% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 163 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Biddulph Valley Surgery is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,665 patients were registered at Biddulph Valley Surgery in September 2026, down 0.5% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,105 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 8.6 |
| August 2024 | 6.0 | 8.2 |
| August 2025 | 4.0 | 6.8 |
| August 2026 | 4.6 | 7.6 |
From June 2026 to August 2026 the practice recorded 4,747 appointments a month, or 491 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 41% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Biddulph Valley Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 491 | 479 | 510 |
| Face to face | 40% | 66% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 10% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.9% against 3.0%), atrial fibrillation (3.5% against 2.2%) and stroke or TIA (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.1% | 15.2% |
| Depression | 18+ yrs | 19.4% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Biddulph Valley Surgery, Biddulph Primary Care Centre, Wharf Road, Biddulph, Stoke On Trent, ST8 6AG. Phone: 0300 404 2987. Website: www.biddulphvalleysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| biddulphdoctors | 0.0 km | 81% |
| Greenmoss Medical Centre | 4.9 km | 85% |
| Dr Harbidge & Partners | 4.9 km | 81% |
| Mount Road Practice | 4.9 km | 85% |
| Dr C Kanneganti & Partners | 5.2 km | 85% |
- Leek Health Centre (96% overall experience good)
- Moorland Medical Centre (92% overall experience good)
- Park Medical Centre (90% overall experience good)
- biddulphdoctors (81% overall experience good)
How do patients rate Biddulph Valley Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Biddulph Valley Surgery as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Biddulph Valley Surgery?
9,665 patients were registered in September 2026, down 0.5% on a year earlier.
What is Biddulph Valley Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does Biddulph Valley Surgery have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,105 patients per GP against 2,171 across England.
Are appointments at Biddulph Valley Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Biddulph Valley Surgery's phone number?
0300 404 2987.