Park Medical Centre, Leek: patient reviews and CQC rating
Park Medical Centre is a GP practice in Leek with 11,468 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 6.4 full-time-equivalent qualified GPs, or 1,796 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 94%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 3 practices in Leek with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (91%). 122 patients answered the survey (response rate 31%).
| Survey question | Park Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 76% | 63% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 75% | 61% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 94% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 200 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Medical Centre is Good, published in October 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,468 patients were registered at Park Medical Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,796 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.8 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 7.4 |
| August 2024 | 6.1 | 7.2 |
| August 2025 | 6.8 | 8.5 |
| August 2026 | 6.4 | 8.1 |
From June 2026 to August 2026 the practice recorded 6,869 appointments a month, or 599 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 66% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Park Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 599 | 479 | 510 |
| Face to face | 39% | 66% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.4% against 0.6%), heart failure (1.8% against 1.1%) and stroke or TIA (3.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 18.8% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Palliative care | All ages | 3.4% | 0.6% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Park Medical Centre, Ball Haye Road, Leek, ST13 6QR. Phone: 01538 399152. Website: www.pmcleek.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Moorland Medical Centre | 0.1 km | 92% |
| Leek Health Centre | 0.2 km | 96% |
| Purbeck Health Centre | 9.2 km | 97% |
| Millrise Medical Practice | 10.3 km | 94% |
| Biddulph Valley Surgery | 10.6 km | 86% |
- Biddulph Valley Surgery (86% overall experience good)
- Leek Health Centre (96% overall experience good)
- Moorland Medical Centre (92% overall experience good)
- biddulphdoctors (81% overall experience good)
How do patients rate Park Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Park Medical Centre as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Park Medical Centre?
11,468 patients were registered in September 2026, down 1.1% on a year earlier.
What is Park Medical Centre's CQC rating?
Good overall, published in October 2016.
How many GPs does Park Medical Centre have?
6.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,796 patients per GP against 2,171 across England.
Are appointments at Park Medical Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Medical Centre's phone number?
01538 399152.