Watergate PCN: primary care network practices and patient survey
Watergate PCN is a primary care network of 3 GP practices with 49,882 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 1,805 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Watergate PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at Petroc Group Practice to 94% at Narrowcliff Surgery, with a median of 77% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Narrowcliff Surgery has the highest share finding it easy to get through by phone (62%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Narrowcliff Surgery | 16,507 | 94% | 62% | Good | 1,551 |
| Newquay Health Centre | 17,258 | 77% | 61% | Good | 1,977 |
| Petroc Group Practice | 16,117 | 59% | 17% | Inadequate | 1,950 |
Results for the network as a whole, from 340 responses, against Cornwall and the Isles of Scilly and England.
| Survey question | Watergate PCN | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 77% | 79% | 77% |
| Easy to contact by phone | 46% | 58% | 57% |
| Easy to contact via the website | 63% | 65% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 68% | 74% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
There are 1,805 registered patients per full-time-equivalent qualified GP in Watergate PCN, fewer than England's 2,171 and Cornwall and the Isles of Scilly's 1,871. Practices recorded 739 appointments a month per 1,000 patients (England: 510), 40% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Watergate PCN | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Patients per qualified GP | 1,805 | 1,871 | 2,171 |
| Appointments per 1,000 patients a month | 739 | 633 | 510 |
| Face-to-face appointments | 40% | 59% | 63% |
| Same day as booked | 51% | 44% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 22% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in Watergate PCN is stroke and tia (2.8% against 1.9%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Watergate PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% | 6,952 |
| High blood pressure | All ages | 16.2% | 15.2% | 8,140 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 3,400 |
| Diabetes | 17+ yrs | 6.5% | 7.9% | 2,691 |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% | 2,004 |
| Cancer | All ages | 4.4% | 3.8% | 2,210 |
| Coronary heart disease | All ages | 3.8% | 3.0% | 1,917 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 1,491 |
| Stroke and TIA | All ages | 2.8% | 1.9% | 1,385 |
| COPD | All ages | 2.3% | 1.9% | 1,155 |
| Heart failure | All ages | 1.5% | 1.1% | 758 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 296 |
| Serious mental illness | All ages | 1.0% | 1.0% | 500 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 349 |
| Dementia | All ages | 0.8% | 0.8% | 398 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 313 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 358 |
| Learning disability | All ages | 0.4% | 0.6% | 192 |
| Palliative care | All ages | 0.2% | 0.6% | 102 |
- Arbennek Health PCN (4 practices)
- Coast and Country PCN (4 practices)
- Coastal (Kernow) PCN (4 practices)
- East Cornwall PCN (7 practices)
- Falmouth and Penryn PCN (4 practices)
- Isles of Scilly & South Kerrier PCN (5 practices)
- Launceston and Tamar Valley PCN (2 practices)
- North Cornwall Coast PCN (3 practices)
- North Kerrier East PCN (2 practices)
- North Kerrier West PCN (2 practices)
- Penwith PCN (7 practices)
- St Austell Healthcare PCN (2 practices)
Which practices are in Watergate PCN?
Narrowcliff Surgery, Newquay Health Centre and Petroc Group Practice.
How do patients rate Watergate PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Watergate PCN cover?
49,882 registered patients across 3 practices in September 2026.
How many patients per GP does Watergate PCN have?
1,805 per full-time-equivalent qualified GP, against 2,171 across England.