Petroc Group Practice, St Columb: patient reviews and CQC rating
Petroc Group Practice is a GP practice in St Columb with 16,117 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Inadequate overall, in a report published in September 2023. It has 8.3 full-time-equivalent qualified GPs, or 1,950 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Petroc Group Practice
Its best result against England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 17%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
17% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (44%). 103 patients answered the survey (response rate 35%).
| Survey question | Petroc Group Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 59% | 79% | 77% |
| Easy to contact by phone | 17% | 58% | 57% |
| Easy to contact via the website | 36% | 65% | 58% |
| Easy to contact via the NHS App | 41% | 58% | 54% |
| Reception team helpful | 66% | 86% | 85% |
| Last contact good | 42% | 74% | 73% |
| Wait for appointment about right | 49% | 71% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 561 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Petroc Group Practice is Inadequate, published in September 2023. 3 key questions are rated differently: Caring Good, Responsive Requires Improvement and Effective Requires Improvement. Its previous overall rating was Good (April 2019).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
16,117 patients were registered at Petroc Group Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,950 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 5.6 nurses and 23.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 11.0 |
| August 2024 | 8.1 | 9.8 |
| August 2025 | 9.5 | 11.5 |
| August 2026 | 8.3 | 10.0 |
From June 2026 to August 2026 the practice recorded 12,129 appointments a month, or 753 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 40% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Petroc Group Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 753 | 633 | 510 |
| Face to face | 40% | 59% | 63% |
| Same day as booked | 40% | 44% | 45% |
| More than 28 days after booking | 18% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.0% against 1.9%), COPD (2.9% against 1.9%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.7% against 1.2%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Petroc Group Practice, Trekenning Road, St Columb, TR9 6RR. Phone: 01637 880359. Website: www.petrocgrouppractice.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Clays Practice | 8.2 km | 88% |
| Narrowcliff Surgery | 9.1 km | 94% |
| Newquay Health Centre | 9.6 km | 77% |
| Brannel Surgery | 10.6 km | 89% |
| Wadebridge and Camel Estuary Practice | 12.3 km | 77% |
- Narrowcliff Surgery (94% overall experience good)
- Newquay Health Centre (77% overall experience good)
How do patients rate Petroc Group Practice?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Petroc Group Practice as good, below the England figure of 77%. 17% found it easy to get through by phone.
How many patients are registered at Petroc Group Practice?
16,117 patients were registered in September 2026, down 1.4% on a year earlier.
What is Petroc Group Practice's CQC rating?
Inadequate overall, published in September 2023.
How many GPs does Petroc Group Practice have?
8.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,950 patients per GP against 2,171 across England.
Are appointments at Petroc Group Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Petroc Group Practice's phone number?
01637 880359.