Newquay Health Centre, Newquay: patient reviews and CQC rating
Newquay Health Centre is a GP practice in Newquay with 17,258 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 8.7 full-time-equivalent qualified GPs, or 1,977 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newquay Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
61% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (85%). 133 patients answered the survey (response rate 31%).
| Survey question | Newquay Health Centre | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 77% | 79% | 77% |
| Easy to contact by phone | 61% | 58% | 57% |
| Easy to contact via the website | 80% | 65% | 58% |
| Easy to contact via the NHS App | 64% | 58% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 71% | 74% | 73% |
| Wait for appointment about right | 70% | 71% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 255 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newquay Health Centre is Good, published in February 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,258 patients were registered at Newquay Health Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 1,977 patients per GP, close to the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 6.4 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 10.6 |
| August 2024 | 9.9 | 11.8 |
| August 2025 | 8.7 | 9.6 |
| August 2026 | 8.7 | 10.6 |
From June 2026 to August 2026 the practice recorded 14,198 appointments a month, or 823 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 60% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Newquay Health Centre | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 823 | 633 | 510 |
| Face to face | 42% | 59% | 63% |
| Same day as booked | 60% | 44% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.3% against 1.9%) and stroke or TIA (2.3% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and diabetes (5.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Newquay Health Centre, The Health Centre, St Thomas Road, Newquay, TR7 1RU. Phone: 01637 850002. Website: www.newquayhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Narrowcliff Surgery | 0.7 km | 94% |
| Perranporth Surgery | 9.3 km | 85% |
| Petroc Group Practice | 9.6 km | 59% |
| St Agnes Surgery | 14.4 km | 93% |
| Brannel Surgery | 15.4 km | 89% |
- Narrowcliff Surgery (94% overall experience good)
- Petroc Group Practice (59% overall experience good)
How do patients rate Newquay Health Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Newquay Health Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Newquay Health Centre?
17,258 patients were registered in September 2026, down 1.0% on a year earlier.
What is Newquay Health Centre's CQC rating?
Good overall, published in February 2023.
How many GPs does Newquay Health Centre have?
8.7 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,977 patients per GP against 2,171 across England.
Are appointments at Newquay Health Centre face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newquay Health Centre's phone number?
01637 850002.