Brannel Surgery, St Austell: patient reviews and CQC rating
Brannel Surgery is a GP practice in St Austell with 6,454 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 1.8 full-time-equivalent qualified GPs, or 3,612 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brannel Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 52%, against 54% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 4 practices in St Austell with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (85%). 105 patients answered the survey (response rate 31%).
| Survey question | Brannel Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 85% | 58% | 57% |
| Easy to contact via the website | 71% | 65% | 58% |
| Easy to contact via the NHS App | 52% | 58% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 184 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brannel Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,454 patients were registered at Brannel Surgery in September 2026, up 2.0% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 3,612 patients per GP, more than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 3.0 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 3,242 appointments a month, or 502 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 41% took place on the day they were booked and 26% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brannel Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 633 | 510 |
| Face to face | 76% | 59% | 63% |
| Same day as booked | 41% | 44% | 45% |
| More than 28 days after booking | 26% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (9.1% against 6.6%), coronary heart disease (4.0% against 3.0%) and COPD (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), serious mental illness (0.4% against 1.0%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Brannel Surgery, Rectory Road, St. Stephen, St Austell, PL26 7RL. Phone: 01726 822254.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Probus Surgery | 6.9 km | 76% |
| The Clays Practice | 8.7 km | 88% |
| Wheal Northey | 9.3 km | 70% |
| Petroc Group Practice | 10.6 km | 59% |
| Mevagissey Surgery | 10.6 km | 56% |
- Probus Surgery (76% overall experience good)
- The Clays Practice (88% overall experience good)
- The Roseland Surgeries (87% overall experience good)
How do patients rate Brannel Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Brannel Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Brannel Surgery?
6,454 patients were registered in September 2026, up 2.0% on a year earlier.
What is Brannel Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Brannel Surgery have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,612 patients per GP against 2,171 across England.
Are appointments at Brannel Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brannel Surgery's phone number?
01726 822254.