The Roseland Surgeries, Truro: patient reviews and CQC rating
The Roseland Surgeries is a GP practice in Truro with 3,856 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 3.3 full-time-equivalent qualified GPs, or 1,180 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Roseland Surgeries
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 3rd of the 6 practices in Truro with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (81%). 98 patients answered the survey (response rate 35%).
| Survey question | The Roseland Surgeries | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 91% | 58% | 57% |
| Easy to contact via the website | 79% | 65% | 58% |
| Easy to contact via the NHS App | 77% | 58% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 88% | 74% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 98% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 159 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Roseland Surgeries is Good, published in March 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
3,856 patients were registered at The Roseland Surgeries in September 2026, up 0.7% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,180 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 0.9 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.8 |
| August 2024 | 2.8 | 4.5 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 3.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 2,583 appointments a month, or 670 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Roseland Surgeries | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 670 | 633 | 510 |
| Face to face | 74% | 59% | 63% |
| Same day as booked | 38% | 44% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.2% against 2.2%), coronary heart disease (5.4% against 3.0%) and stroke or TIA (3.3% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.6% against 4.6%) and depression (10.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Cancer | All ages | 5.2% | 3.8% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
The Roseland Surgeries, The Surgery, Gerrans Hill, Portscatho, Truro, TR2 5EE. Phone: 01872 580345. Website: www.theroselandsurgeries.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Westover Surgery | 7.6 km | 77% |
| Trescobeas Surgery | 8.0 km | 62% |
| The Falmouth Health Centre Practice | 8.0 km | 89% |
| The Penryn Surgery | 9.0 km | 90% |
| Carnon Downs Surgery | 9.5 km | 87% |
- Brannel Surgery (89% overall experience good)
- Probus Surgery (76% overall experience good)
- The Clays Practice (88% overall experience good)
How do patients rate The Roseland Surgeries?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Roseland Surgeries as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at The Roseland Surgeries?
3,856 patients were registered in September 2026, up 0.7% on a year earlier.
What is The Roseland Surgeries's CQC rating?
Good overall, published in March 2018.
How many GPs does The Roseland Surgeries have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,180 patients per GP against 2,171 across England.
Are appointments at The Roseland Surgeries face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Roseland Surgeries's phone number?
01872 580345.