The Falmouth Health Centre Practice, Falmouth: patient reviews and CQC rating
The Falmouth Health Centre Practice is a GP practice in Falmouth with 10,606 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.9 full-time-equivalent qualified GPs, or 1,792 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Falmouth Health Centre Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 13%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Falmouth with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (78%). 96 patients answered the survey (response rate 29%).
| Survey question | The Falmouth Health Centre Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 79% | 58% | 57% |
| Easy to contact via the website | 13% | 65% | 58% |
| Easy to contact via the NHS App | 37% | 58% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 93 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Falmouth Health Centre Practice is Good, published in December 2018. One key question is rated differently: Effective Outstanding. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
10,606 patients were registered at The Falmouth Health Centre Practice in September 2026, up 1.3% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,792 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 7.1 |
| August 2024 | 6.1 | 7.1 |
| August 2025 | 6.1 | 7.1 |
| August 2026 | 5.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,024 appointments a month, or 474 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 39% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Falmouth Health Centre Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 633 | 510 |
| Face to face | 66% | 59% | 63% |
| Same day as booked | 39% | 44% | 45% |
| More than 28 days after booking | 19% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.8% against 0.6%), stroke or TIA (2.7% against 1.9%) and dementia (1.1% against 0.8%). It has a lower share for chronic kidney disease (3.0% against 4.6%) and diabetes (5.8% against 7.9%). The practice's patients live in areas with an average deprivation score of 16.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.5% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
The Falmouth Health Centre Practice, The Health Centre, Trevaylor Road, Falmouth, TR11 2LH. Phone: 01326 210090. Website: www.faldoc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trescobeas Surgery | 0.1 km | 62% |
| The Westover Surgery | 1.1 km | 77% |
| The Penryn Surgery | 1.7 km | 90% |
| Carnon Downs Surgery | 7.5 km | 87% |
| The Roseland Surgeries | 8.0 km | 87% |
- The Penryn Surgery (90% overall experience good)
- The Westover Surgery (77% overall experience good)
- Trescobeas Surgery (62% overall experience good)
How do patients rate The Falmouth Health Centre Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Falmouth Health Centre Practice as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at The Falmouth Health Centre Practice?
10,606 patients were registered in September 2026, up 1.3% on a year earlier.
What is The Falmouth Health Centre Practice's CQC rating?
Good overall, published in December 2018.
How many GPs does The Falmouth Health Centre Practice have?
5.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,792 patients per GP against 2,171 across England.
Are appointments at The Falmouth Health Centre Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Falmouth Health Centre Practice's phone number?
01326 210090.