The Penryn Surgery, Penryn: patient reviews and CQC rating
The Penryn Surgery is a GP practice in Penryn with 19,540 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 8.0 full-time-equivalent qualified GPs, or 2,451 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Penryn Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 21 points higher than in 2025 (69%). 81 patients answered the survey (response rate 22%).
| Survey question | The Penryn Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 68% | 58% | 57% |
| Easy to contact via the website | 65% | 65% | 58% |
| Easy to contact via the NHS App | 50% | 58% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 83% | 74% | 73% |
| Wait for appointment about right | 86% | 71% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 254 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Penryn Surgery is Good, published in May 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,540 patients were registered at The Penryn Surgery in September 2026, down 4.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 2,451 patients per GP, more than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 9.9 nurses and 10.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.6 | 12.7 |
| August 2024 | 9.8 | 12.8 |
| August 2025 | 9.4 | 11.5 |
| August 2026 | 8.0 | 9.9 |
From June 2026 to August 2026 the practice recorded 9,412 appointments a month, or 482 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 32% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Penryn Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 482 | 633 | 510 |
| Face to face | 68% | 59% | 63% |
| Same day as booked | 32% | 44% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.4% against 1.1%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.7% against 1.2%) and diabetes (4.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 4.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
The Penryn Surgery, Saracen Way, Penryn, TR10 8HX. Phone: 01326 372502. Website: www.penryn.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Falmouth Health Centre Practice | 1.7 km | 89% |
| Trescobeas Surgery | 1.9 km | 62% |
| The Westover Surgery | 2.9 km | 77% |
| Carnon Downs Surgery | 6.3 km | 87% |
| The Roseland Surgeries | 9.0 km | 87% |
- The Falmouth Health Centre Practice (89% overall experience good)
- The Westover Surgery (77% overall experience good)
- Trescobeas Surgery (62% overall experience good)
How do patients rate The Penryn Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Penryn Surgery as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at The Penryn Surgery?
19,540 patients were registered in September 2026, down 4.3% on a year earlier.
What is The Penryn Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does The Penryn Surgery have?
8.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,451 patients per GP against 2,171 across England.
Are appointments at The Penryn Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Penryn Surgery's phone number?
01326 372502.