Probus Surgery, Truro: patient reviews and CQC rating
Probus Surgery is a GP practice in Truro with 9,486 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 6.6 full-time-equivalent qualified GPs, or 1,439 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Probus Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 45%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 6 practices in Truro with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (71%). 123 patients answered the survey (response rate 41%).
| Survey question | Probus Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 53% | 58% | 57% |
| Easy to contact via the website | 64% | 65% | 58% |
| Easy to contact via the NHS App | 50% | 58% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 66% | 74% | 73% |
| Wait for appointment about right | 45% | 71% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 189 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Probus Surgery is Good, published in June 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,486 patients were registered at Probus Surgery in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,439 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 4.3 nurses and 16.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 7.3 |
| August 2024 | 6.1 | 7.6 |
| August 2025 | 6.1 | 7.8 |
| August 2026 | 6.6 | 8.1 |
From June 2026 to August 2026 the practice recorded 5,606 appointments a month, or 591 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 34% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Probus Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 591 | 633 | 510 |
| Face to face | 64% | 59% | 63% |
| Same day as booked | 34% | 44% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.2% against 1.9%), atrial fibrillation (3.3% against 2.2%) and coronary heart disease (4.1% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Probus Surgery, The Surgery, Tregony Road, Probus, Truro, TR2 4JZ. Phone: 01726 882745. Website: www.probussurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brannel Surgery | 6.9 km | 89% |
| The Three Spires Medical Practice | 8.3 km | 92% |
| The Lander Medical Practice | 8.3 km | 84% |
| Mevagissey Surgery | 11.6 km | 56% |
| Carnon Downs Surgery | 12.6 km | 87% |
- Brannel Surgery (89% overall experience good)
- The Clays Practice (88% overall experience good)
- The Roseland Surgeries (87% overall experience good)
How do patients rate Probus Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Probus Surgery as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Probus Surgery?
9,486 patients were registered in September 2026, up 0.2% on a year earlier.
What is Probus Surgery's CQC rating?
Good overall, published in June 2022.
How many GPs does Probus Surgery have?
6.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,439 patients per GP against 2,171 across England.
Are appointments at Probus Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Probus Surgery's phone number?
01726 882745.