The Three Spires Medical Practice, Truro: patient reviews and CQC rating
The Three Spires Medical Practice is a GP practice in Truro with 17,597 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 10.3 full-time-equivalent qualified GPs, or 1,701 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Three Spires Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 6 practices in Truro with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (93%). 130 patients answered the survey (response rate 35%).
| Survey question | The Three Spires Medical Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 92% | 79% | 77% |
| Easy to contact by phone | 67% | 58% | 57% |
| Easy to contact via the website | 80% | 65% | 58% |
| Easy to contact via the NHS App | 80% | 58% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 91% | 74% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Three Spires Medical Practice is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,597 patients were registered at The Three Spires Medical Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 10.3 full-time-equivalent qualified GPs, there are 1,701 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 5.5 nurses and 14.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.2 | 13.2 |
| August 2024 | 11.3 | 13.9 |
| August 2025 | 10.1 | 11.8 |
| August 2026 | 10.3 | 14.8 |
From June 2026 to August 2026 the practice recorded 10,630 appointments a month, or 604 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 33% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Three Spires Medical Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 604 | 633 | 510 |
| Face to face | 88% | 59% | 63% |
| Same day as booked | 33% | 44% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.7% against 1.9%), dementia (1.1% against 0.8%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and depression (9.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
The Three Spires Medical Practice, Truro Health Park, Infirmary Hill, Truro, TR1 2JA. Phone: 01872 272272. Website: www.threespiresmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Lander Medical Practice | 0.0 km | 84% |
| Carnon Downs Surgery | 4.8 km | 87% |
| Chacewater Health Centre | 7.1 km | 95% |
| Probus Surgery | 8.3 km | 76% |
| The Roseland Surgeries | 10.6 km | 87% |
- The Lander Medical Practice (84% overall experience good)
How do patients rate The Three Spires Medical Practice?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of The Three Spires Medical Practice as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at The Three Spires Medical Practice?
17,597 patients were registered in September 2026, down 1.1% on a year earlier.
What is The Three Spires Medical Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does The Three Spires Medical Practice have?
10.3 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,701 patients per GP against 2,171 across England.
Are appointments at The Three Spires Medical Practice face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Three Spires Medical Practice's phone number?
01872 272272.