Chacewater Health Centre, Truro: patient reviews and CQC rating
Chacewater Health Centre is a GP practice in Truro with 6,984 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.7 full-time-equivalent qualified GPs, or 1,864 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chacewater Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 6 practices in Truro with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (97%). 110 patients answered the survey (response rate 39%).
| Survey question | Chacewater Health Centre | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 95% | 79% | 77% |
| Easy to contact by phone | 87% | 58% | 57% |
| Easy to contact via the website | 47% | 65% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 91% | 74% | 73% |
| Wait for appointment about right | 82% | 71% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
CQC's overall rating for Chacewater Health Centre is Good, published in September 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,984 patients were registered at Chacewater Health Centre in September 2026, almost the same as a year earlier.
29% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,864 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 2.9 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.6 | 4.5 |
| August 2026 | 3.7 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,746 appointments a month, or 536 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 24% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chacewater Health Centre | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 536 | 633 | 510 |
| Face to face | 85% | 59% | 63% |
| Same day as booked | 24% | 44% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (3.3% against 1.1%), stroke or TIA (4.1% against 1.9%) and osteoporosis (2.4% against 1.2%). It has a lower share for depression (8.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Cancer | All ages | 5.4% | 3.8% |
| Stroke and TIA | All ages | 4.1% | 1.9% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Heart failure | All ages | 3.3% | 1.1% |
| COPD | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Chacewater Health Centre, The Health Centre, Chacewater, Truro, TR4 8QS. Phone: 01872 560346. Website: www.chacewatersurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carnon Downs Surgery | 5.8 km | 87% |
| Leatside Health Centre | 6.0 km | 75% |
| St Agnes Surgery | 6.9 km | 93% |
| The Three Spires Medical Practice | 7.1 km | 92% |
| The Lander Medical Practice | 7.1 km | 84% |
- Carnon Downs Surgery (87% overall experience good)
- Perranporth Surgery (85% overall experience good)
- St Agnes Surgery (93% overall experience good)
How do patients rate Chacewater Health Centre?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Chacewater Health Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Chacewater Health Centre?
6,984 patients were registered in September 2026, up 0.4% on a year earlier.
What is Chacewater Health Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Chacewater Health Centre have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,864 patients per GP against 2,171 across England.
Are appointments at Chacewater Health Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chacewater Health Centre's phone number?
01872 560346.