Mevagissey Surgery, St. Austell: patient reviews and CQC rating
Mevagissey Surgery is a GP practice in St. Austell with 4,784 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 2.7 full-time-equivalent qualified GPs, or 1,742 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mevagissey Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 4th of the 4 practices in St Austell with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (44%). 123 patients answered the survey (response rate 38%).
| Survey question | Mevagissey Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 56% | 79% | 77% |
| Easy to contact by phone | 27% | 58% | 57% |
| Easy to contact via the website | 67% | 65% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 53% | 74% | 73% |
| Wait for appointment about right | 53% | 71% | 69% |
| Listened to well | 73% | 89% | 87% |
| Treated with care and concern | 67% | 88% | 86% |
| Confidence and trust in the clinician | 80% | 94% | 93% |
| Needs met | 76% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 158 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mevagissey Surgery is Good, published in June 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,784 patients were registered at Mevagissey Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
35% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,742 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 2.8 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 1,406 appointments a month, or 294 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 21% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mevagissey Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 294 | 633 | 510 |
| Face to face | 73% | 59% | 63% |
| Same day as booked | 21% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (3.0% against 1.1%), coronary heart disease (6.0% against 3.0%) and atrial fibrillation (4.5% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.2% | 15.2% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 6.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Coronary heart disease | All ages | 6.0% | 3.0% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| Heart failure | All ages | 3.0% | 1.1% |
| COPD | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Mevagissey Surgery, River Street, Mevagissey, St. Austell, PL26 6UE. Phone: 0172675555. Website: www.staustellhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wheal Northey | 8.4 km | 70% |
| Brannel Surgery | 10.6 km | 89% |
| Middleway Surgery | 10.9 km | 74% |
| Probus Surgery | 11.6 km | 76% |
| Fowey River Practice | 13.2 km | 82% |
- Wheal Northey (70% overall experience good)
How do patients rate Mevagissey Surgery?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Mevagissey Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Mevagissey Surgery?
4,784 patients were registered in September 2026, down 1.7% on a year earlier.
What is Mevagissey Surgery's CQC rating?
Good overall, published in June 2022.
How many GPs does Mevagissey Surgery have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,742 patients per GP against 2,171 across England.
Are appointments at Mevagissey Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mevagissey Surgery's phone number?
0172675555.