St Austell Healthcare PCN: primary care network practices and patient survey
St Austell Healthcare PCN is a primary care network of 2 GP practices with 37,573 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,302 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in St Austell Healthcare PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at Mevagissey Surgery to 70% at Wheal Northey, with a median of 63% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Wheal Northey has the highest share finding it easy to get through by phone (45%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Wheal Northey | 32,789 | 70% | 45% | Good | 2,416 |
| Mevagissey Surgery | 4,784 | 56% | 27% | Good | 1,742 |
Results for the network as a whole, from 253 responses, against Cornwall and the Isles of Scilly and England.
| Survey question | St Austell Healthcare PCN | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 43% | 58% | 57% |
| Easy to contact via the website | 73% | 65% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 70% | 74% | 73% |
| Wait for appointment about right | 61% | 71% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,302 registered patients per full-time-equivalent qualified GP in St Austell Healthcare PCN, close to England's 2,171 and Cornwall and the Isles of Scilly's 1,871. Practices recorded 809 appointments a month per 1,000 patients (England: 510), 41% of them face to face. 58% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | St Austell Healthcare PCN | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Patients per qualified GP | 2,302 | 1,871 | 2,171 |
| Appointments per 1,000 patients a month | 809 | 633 | 510 |
| Face-to-face appointments | 41% | 59% | 63% |
| Same day as booked | 58% | 44% | 45% |
| Did not attend | 2% | 4% | 4% |
| Patients aged 65 or over | 25% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in St Austell Healthcare PCN is heart failure (2.4% against 1.1%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | St Austell Healthcare PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% | 7,520 |
| Depression | 18+ yrs | 11.6% | 14.3% | 3,587 |
| Diabetes | 17+ yrs | 8.4% | 7.9% | 2,637 |
| Asthma | 6+ yrs | 8.4% | 6.6% | 2,995 |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% | 2,063 |
| Cancer | All ages | 5.0% | 3.8% | 1,891 |
| Coronary heart disease | All ages | 5.0% | 3.0% | 1,882 |
| Atrial fibrillation | All ages | 3.5% | 2.2% | 1,305 |
| Stroke and TIA | All ages | 3.1% | 1.9% | 1,151 |
| COPD | All ages | 2.5% | 1.9% | 946 |
| Heart failure | All ages | 2.4% | 1.1% | 918 |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% | 265 |
| Dementia | All ages | 1.2% | 0.8% | 445 |
| Serious mental illness | All ages | 1.1% | 1.0% | 431 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 330 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 308 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 355 |
| Learning disability | All ages | 0.8% | 0.6% | 308 |
| Palliative care | All ages | 0.2% | 0.6% | 71 |
- Arbennek Health PCN (4 practices)
- Coast and Country PCN (4 practices)
- Coastal (Kernow) PCN (4 practices)
- East Cornwall PCN (7 practices)
- Falmouth and Penryn PCN (4 practices)
- Isles of Scilly & South Kerrier PCN (5 practices)
- Launceston and Tamar Valley PCN (2 practices)
- North Cornwall Coast PCN (3 practices)
- North Kerrier East PCN (2 practices)
- North Kerrier West PCN (2 practices)
- Penwith PCN (7 practices)
- Three Harbours and Bosvena PCN (4 practices)
Which practices are in St Austell Healthcare PCN?
Mevagissey Surgery and Wheal Northey.
How do patients rate St Austell Healthcare PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does St Austell Healthcare PCN cover?
37,573 registered patients across 2 practices in September 2026.
How many patients per GP does St Austell Healthcare PCN have?
2,302 per full-time-equivalent qualified GP, against 2,171 across England.