Launceston and Tamar Valley PCN: primary care network practices and patient survey
Launceston and Tamar Valley PCN is a primary care network of 2 GP practices with 35,373 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,972 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Launceston and Tamar Valley PCN with survey results, the share of patients describing their overall experience as good ranges from 81% at Callington Health Centre to 84% at Launceston Medical Centre, with a median of 82% (England: 77%). None differs from England by more than the survey's margin of error. Callington Health Centre has the highest share finding it easy to get through by phone (56%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Launceston Medical Centre | 18,409 | 84% | 42% | Good | 1,772 |
| Callington Health Centre | 16,964 | 81% | 56% | Good | 2,249 |
Results for the network as a whole, from 212 responses, against Cornwall and the Isles of Scilly and England.
| Survey question | Launceston and Tamar Valley PCN | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 49% | 58% | 57% |
| Easy to contact via the website | 66% | 65% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 76% | 74% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
There are 1,972 registered patients per full-time-equivalent qualified GP in Launceston and Tamar Valley PCN, close to England's 2,171 and Cornwall and the Isles of Scilly's 1,871. Practices recorded 640 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
29% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.1% over the year (England: shrank 1.1%).
| Measure | Launceston and Tamar Valley PCN | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Patients per qualified GP | 1,972 | 1,871 | 2,171 |
| Appointments per 1,000 patients a month | 640 | 633 | 510 |
| Face-to-face appointments | 64% | 59% | 63% |
| Same day as booked | 42% | 44% | 45% |
| Did not attend | 1% | 4% | 4% |
| Patients aged 65 or over | 29% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in Launceston and Tamar Valley PCN is heart failure (1.9% against 1.1%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Launceston and Tamar Valley PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.6% | 15.2% | 6,974 |
| Depression | 18+ yrs | 13.3% | 14.3% | 3,930 |
| Diabetes | 17+ yrs | 8.7% | 7.9% | 2,611 |
| Asthma | 6+ yrs | 7.8% | 6.6% | 2,661 |
| Cancer | All ages | 5.2% | 3.8% | 1,844 |
| Coronary heart disease | All ages | 5.0% | 3.0% | 1,785 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 1,356 |
| Atrial fibrillation | All ages | 3.7% | 2.2% | 1,305 |
| Stroke and TIA | All ages | 2.9% | 1.9% | 1,046 |
| COPD | All ages | 2.5% | 1.9% | 885 |
| Heart failure | All ages | 1.9% | 1.1% | 693 |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% | 252 |
| Dementia | All ages | 1.1% | 0.8% | 408 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 316 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 307 |
| Serious mental illness | All ages | 1.0% | 1.0% | 342 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 253 |
| Learning disability | All ages | 0.5% | 0.6% | 183 |
| Palliative care | All ages | 0.4% | 0.6% | 141 |
- Arbennek Health PCN (4 practices)
- Coast and Country PCN (4 practices)
- Coastal (Kernow) PCN (4 practices)
- East Cornwall PCN (7 practices)
- Falmouth and Penryn PCN (4 practices)
- Isles of Scilly & South Kerrier PCN (5 practices)
- North Cornwall Coast PCN (3 practices)
- North Kerrier East PCN (2 practices)
- North Kerrier West PCN (2 practices)
- Penwith PCN (7 practices)
- St Austell Healthcare PCN (2 practices)
- Three Harbours and Bosvena PCN (4 practices)
Which practices are in Launceston and Tamar Valley PCN?
Callington Health Centre and Launceston Medical Centre.
How do patients rate Launceston and Tamar Valley PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Launceston and Tamar Valley PCN cover?
35,373 registered patients across 2 practices in September 2026.
How many patients per GP does Launceston and Tamar Valley PCN have?
1,972 per full-time-equivalent qualified GP, against 2,171 across England.