Narrowcliff Surgery, Newquay: patient reviews and CQC rating
Narrowcliff Surgery is a GP practice in Newquay with 16,507 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 10.6 full-time-equivalent qualified GPs, or 1,551 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Narrowcliff Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its result closest to England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
62% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (94%). 104 patients answered the survey (response rate 28%).
| Survey question | Narrowcliff Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 94% | 79% | 77% |
| Easy to contact by phone | 62% | 58% | 57% |
| Easy to contact via the website | 72% | 65% | 58% |
| Easy to contact via the NHS App | 83% | 58% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 90% | 74% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 5,083 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Narrowcliff Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,507 patients were registered at Narrowcliff Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 10.6 full-time-equivalent qualified GPs, there are 1,551 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 5.0 nurses and 7.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.8 | 12.8 |
| August 2024 | 9.9 | 12.7 |
| August 2025 | 11.3 | 12.8 |
| August 2026 | 10.6 | 13.0 |
From June 2026 to August 2026 the practice recorded 10,548 appointments a month, or 639 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Narrowcliff Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 639 | 633 | 510 |
| Face to face | 38% | 59% | 63% |
| Same day as booked | 50% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), stroke or TIA (3.0% against 1.9%) and heart failure (1.7% against 1.1%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and diabetes (5.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.1% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| COPD | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Narrowcliff Surgery, Narrowcliff, Newquay, TR7 2QF. Phone: 01637 854433. Website: www.narrowcliffsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newquay Health Centre | 0.7 km | 77% |
| Petroc Group Practice | 9.1 km | 59% |
| Perranporth Surgery | 10.0 km | 85% |
| St Agnes Surgery | 15.1 km | 93% |
| Brannel Surgery | 15.4 km | 89% |
- Newquay Health Centre (77% overall experience good)
- Petroc Group Practice (59% overall experience good)
How do patients rate Narrowcliff Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Narrowcliff Surgery as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Narrowcliff Surgery?
16,507 patients were registered in September 2026, up 0.6% on a year earlier.
What is Narrowcliff Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Narrowcliff Surgery have?
10.6 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,551 patients per GP against 2,171 across England.
Are appointments at Narrowcliff Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Narrowcliff Surgery's phone number?
01637 854433.