One Ellesmere Port PCN: primary care network practices and patient survey
One Ellesmere Port PCN is a primary care network of 6 GP practices with 72,548 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 1,940 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in One Ellesmere Port PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Westminster Surgery to 88% at Hope Farm Medical Centre, with a median of 78% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Hope Farm Medical Centre has the highest share finding it easy to get through by phone (65%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Hope Farm Medical Centre | 15,202 | 88% | 65% | Good | 1,787 |
| York Road Group Practice | 12,067 | 85% | 58% | Good | 1,825 |
| Old Hall Surgery | 5,761 | 79% | 59% | Good | 1,421 |
| Great Sutton Medical Centre | 19,685 | 76% | 43% | – | 2,308 |
| Whitby Health Partnership | 15,918 | 67% | 52% | Good | 1,983 |
| Westminster Surgery | 3,915 | 67% | 63% | Good | 2,349 |
Results for the network as a whole, from 665 responses, against Cheshire and Merseyside and England.
| Survey question | One Ellesmere Port PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 54% | 57% | 57% |
| Easy to contact via the website | 46% | 55% | 58% |
| Easy to contact via the NHS App | 54% | 53% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 72% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,940 registered patients per full-time-equivalent qualified GP in One Ellesmere Port PCN, fewer than England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 421 appointments a month per 1,000 patients (England: 510), 65% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.1% over the year (England: shrank 1.1%).
| Measure | One Ellesmere Port PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 1,940 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 421 | 492 | 510 |
| Face-to-face appointments | 65% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 19% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in One Ellesmere Port PCN is osteoporosis (2.5% against 1.2%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | One Ellesmere Port PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% | 11,025 |
| High blood pressure | All ages | 16.6% | 15.2% | 12,010 |
| Diabetes | 17+ yrs | 8.7% | 7.9% | 5,093 |
| Asthma | 6+ yrs | 7.3% | 6.6% | 4,952 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 2,583 |
| Cancer | All ages | 4.3% | 3.8% | 3,106 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 2,430 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 1,896 |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% | 699 |
| COPD | All ages | 2.4% | 1.9% | 1,717 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 1,462 |
| Heart failure | All ages | 1.7% | 1.1% | 1,218 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 724 |
| Serious mental illness | All ages | 1.0% | 1.0% | 728 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 572 |
| Dementia | All ages | 1.0% | 0.8% | 692 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 545 |
| Learning disability | All ages | 0.7% | 0.6% | 506 |
| Palliative care | All ages | 0.2% | 0.6% | 166 |
- Chester Central PCN (6 practices)
- Chester East PCN (4 practices)
- Chester South PCN (4 practices)
- Neston & Willaston PCN (3 practices)
- Northwich PCN (7 practices)
- Princeway PCN (2 practices)
- Rural Alliance PCN (5 practices)
- Winsford PCN (5 practices)
Which practices are in One Ellesmere Port PCN?
Great Sutton Medical Centre, Hope Farm Medical Centre, Old Hall Surgery, Westminster Surgery, Whitby Health Partnership and York Road Group Practice.
How do patients rate One Ellesmere Port PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does One Ellesmere Port PCN cover?
72,548 registered patients across 6 practices in September 2026.
How many patients per GP does One Ellesmere Port PCN have?
1,940 per full-time-equivalent qualified GP, against 2,171 across England.