Chester East PCN: primary care network practices and patient survey
Chester East PCN is a primary care network of 4 GP practices with 38,717 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,342 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Chester East PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Heath Lane Medical Centre to 91% at Boughton Medical Group, with a median of 81% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Upton Village Surgery has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Boughton Medical Group | 13,024 | 91% | 68% | Good | 1,969 |
| Upton Village Surgery | 8,168 | 86% | 71% | Good | 2,015 |
| Park Medical Centre | 10,046 | 75% | 43% | Good | 2,511 |
| Heath Lane Medical Centre | 7,479 | 69% | 54% | Good | 4,007 |
Results for the network as a whole, from 424 responses, against Cheshire and Merseyside and England.
| Survey question | Chester East PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 61% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 79% | 73% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
There are 2,342 registered patients per full-time-equivalent qualified GP in Chester East PCN, close to England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 430 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | Chester East PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 2,342 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 430 | 492 | 510 |
| Face-to-face appointments | 52% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 22% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Chester East PCN is rheumatoid arthritis (1.0% against 0.8%), and the furthest below is palliative care (0.1% against 0.6%).
| Condition register | Age group | Chester East PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% | 5,959 |
| Depression | 18+ yrs | 13.4% | 14.3% | 4,214 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 2,583 |
| Diabetes | 17+ yrs | 6.2% | 7.9% | 1,959 |
| Cancer | All ages | 4.5% | 3.8% | 1,741 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 1,192 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 916 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 1,123 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 697 |
| COPD | All ages | 1.3% | 1.9% | 505 |
| Heart failure | All ages | 1.1% | 1.1% | 426 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 327 |
| Serious mental illness | All ages | 0.9% | 1.0% | 355 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 131 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 226 |
| Dementia | All ages | 0.6% | 0.8% | 239 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 232 |
| Learning disability | All ages | 0.4% | 0.6% | 151 |
| Palliative care | All ages | 0.1% | 0.6% | 57 |
- Chester Central PCN (6 practices)
- Chester South PCN (4 practices)
- Neston & Willaston PCN (3 practices)
- Northwich PCN (7 practices)
- One Ellesmere Port PCN (6 practices)
- Princeway PCN (2 practices)
- Rural Alliance PCN (5 practices)
- Winsford PCN (5 practices)
Which practices are in Chester East PCN?
Boughton Medical Group, Heath Lane Medical Centre, Park Medical Centre and Upton Village Surgery.
How do patients rate Chester East PCN?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Chester East PCN cover?
38,717 registered patients across 4 practices in September 2026.
How many patients per GP does Chester East PCN have?
2,342 per full-time-equivalent qualified GP, against 2,171 across England.