Neston & Willaston PCN: primary care network practices and patient survey
Neston & Willaston PCN is a primary care network of 3 GP practices with 20,932 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,714 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Neston & Willaston PCN with survey results, the share of patients describing their overall experience as good ranges from 77% at Willaston Surgery to 93% at Neston Surgery, with a median of 89% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Dr Christopher Steere has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Neston Surgery | 9,042 | 93% | 56% | Good | 1,413 |
| Dr Christopher Steere | 7,583 | 89% | 76% | Good | 1,797 |
| Willaston Surgery | 4,307 | 77% | 59% | Good | 2,705 |
Results for the network as a whole, from 376 responses, against Cheshire and Merseyside and England.
| Survey question | Neston & Willaston PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 50% | 53% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
There are 1,714 registered patients per full-time-equivalent qualified GP in Neston & Willaston PCN, fewer than England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 616 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
31% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Neston & Willaston PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 1,714 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 616 | 492 | 510 |
| Face-to-face appointments | 66% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 31% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Neston & Willaston PCN is atrial fibrillation (4.1% against 2.2%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Neston & Willaston PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% | 3,882 |
| Depression | 18+ yrs | 13.9% | 14.3% | 2,476 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 1,525 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 1,350 |
| Cancer | All ages | 6.2% | 3.8% | 1,302 |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% | 980 |
| Atrial fibrillation | All ages | 4.1% | 2.2% | 861 |
| Coronary heart disease | All ages | 4.0% | 3.0% | 846 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 558 |
| COPD | All ages | 1.6% | 1.9% | 331 |
| Heart failure | All ages | 1.3% | 1.1% | 264 |
| Dementia | All ages | 1.0% | 0.8% | 212 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 172 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 166 |
| Serious mental illness | All ages | 0.8% | 1.0% | 168 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 130 |
| Learning disability | All ages | 0.5% | 0.6% | 101 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 46 |
| Palliative care | All ages | 0.4% | 0.6% | 79 |
- Chester Central PCN (6 practices)
- Chester East PCN (4 practices)
- Chester South PCN (4 practices)
- Northwich PCN (7 practices)
- One Ellesmere Port PCN (6 practices)
- Princeway PCN (2 practices)
- Rural Alliance PCN (5 practices)
- Winsford PCN (5 practices)
Which practices are in Neston & Willaston PCN?
Dr Christopher Steere, Neston Surgery and Willaston Surgery.
How do patients rate Neston & Willaston PCN?
88% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Neston & Willaston PCN cover?
20,932 registered patients across 3 practices in September 2026.
How many patients per GP does Neston & Willaston PCN have?
1,714 per full-time-equivalent qualified GP, against 2,171 across England.