Chester South PCN: primary care network practices and patient survey
Chester South PCN is a primary care network of 4 GP practices with 35,608 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,232 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Chester South PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at City Walls and Saughall Medical Centres to 93% at Western Ave Medical Centre, with a median of 84% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Western Ave Medical Centre has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Western Ave Medical Centre | 4,826 | 93% | 80% | Good | 2,806 |
| Drs Anderson and Khine | 8,229 | 86% | 60% | Good | 2,831 |
| The Handbridge Medical Centre | 7,867 | 82% | 60% | Requires improvement | 2,599 |
| City Walls and Saughall Medical Centres | 14,686 | 68% | 45% | Good | 1,769 |
Results for the network as a whole, from 433 responses, against Cheshire and Merseyside and England.
| Survey question | Chester South PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 56% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 76% | 73% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
There are 2,232 registered patients per full-time-equivalent qualified GP in Chester South PCN, close to England's 2,171 and Cheshire and Merseyside's 1,971. Practices recorded 444 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
20% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Chester South PCN | Cheshire and Merseyside | England |
|---|---|---|---|
| Patients per qualified GP | 2,232 | 1,971 | 2,171 |
| Appointments per 1,000 patients a month | 444 | 492 | 510 |
| Face-to-face appointments | 71% | 60% | 63% |
| Same day as booked | 39% | 48% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 20% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Chester South PCN is rheumatoid arthritis (1.3% against 0.8%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Chester South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% | 5,272 |
| High blood pressure | All ages | 14.5% | 15.2% | 5,204 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 2,394 |
| Diabetes | 17+ yrs | 6.8% | 7.9% | 1,993 |
| Cancer | All ages | 4.2% | 3.8% | 1,499 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,075 |
| Coronary heart disease | All ages | 3.3% | 3.0% | 1,197 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 910 |
| COPD | All ages | 2.2% | 1.9% | 805 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 702 |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% | 375 |
| Heart failure | All ages | 1.1% | 1.1% | 400 |
| Serious mental illness | All ages | 1.1% | 1.0% | 381 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 287 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 218 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 107 |
| Dementia | All ages | 0.6% | 0.8% | 219 |
| Learning disability | All ages | 0.4% | 0.6% | 150 |
| Palliative care | All ages | 0.2% | 0.6% | 68 |
- Chester Central PCN (6 practices)
- Chester East PCN (4 practices)
- Neston & Willaston PCN (3 practices)
- Northwich PCN (7 practices)
- One Ellesmere Port PCN (6 practices)
- Princeway PCN (2 practices)
- Rural Alliance PCN (5 practices)
- Winsford PCN (5 practices)
Which practices are in Chester South PCN?
City Walls and Saughall Medical Centres, Drs Anderson and Khine, The Handbridge Medical Centre and Western Ave Medical Centre.
How do patients rate Chester South PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Chester South PCN cover?
35,608 registered patients across 4 practices in September 2026.
How many patients per GP does Chester South PCN have?
2,232 per full-time-equivalent qualified GP, against 2,171 across England.