Drs Anderson and Khine, Chester: patient reviews and CQC rating
Drs Anderson and Khine is a GP practice in Chester with 8,229 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 2.9 full-time-equivalent qualified GPs, or 2,831 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Anderson and Khine
Its best result against England is the share who described their last contact with the practice as good: 83%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 13 practices in Chester with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (72%). 101 patients answered the survey (response rate 24%).
| Survey question | Drs Anderson and Khine | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 56% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 67% | 73% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 69 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Anderson and Khine is Good, published in September 2016. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,229 patients were registered at Drs Anderson and Khine in September 2026, up 2.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,831 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 4.5 |
| August 2024 | 3.6 | 6.6 |
| August 2025 | 3.8 | 6.2 |
| August 2026 | 2.9 | 6.1 |
From June 2026 to August 2026 the practice recorded 3,546 appointments a month, or 431 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 41% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Drs Anderson and Khine | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 431 | 492 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 12% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.3% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.2% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| COPD | All ages | 2.3% | 1.9% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.1% | 74.9% |
69% of the practice's patients live in the CH4 postcode district. 70% live in Cheshire West and Chester, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| CH4 | 5,697 | 69% |
Drs Anderson and Khine, Lache Health Centre, Hawthorn Road, Chester, CH4 8HX. Phone: 01244 671991. Website: www.lachehealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Handbridge Medical Centre | 2.0 km | 82% |
| City Walls and Saughall Medical Centres | 2.3 km | 68% |
| Drs Shergill, Fisher, Buck & Cooney | 2.7 km | 72% |
| The Elms Medical Centre | 2.8 km | 84% |
| Northgate Medical Centre | 2.8 km | 80% |
- City Walls and Saughall Medical Centres (68% overall experience good)
- The Handbridge Medical Centre (82% overall experience good)
- Western Ave Medical Centre (93% overall experience good)
How do patients rate Drs Anderson and Khine?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Drs Anderson and Khine as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Drs Anderson and Khine?
8,229 patients were registered in September 2026, up 2.9% on a year earlier.
What is Drs Anderson and Khine's CQC rating?
Good overall, published in September 2016.
How many GPs does Drs Anderson and Khine have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,831 patients per GP against 2,171 across England.
Are appointments at Drs Anderson and Khine face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Anderson and Khine's phone number?
01244 671991.