City Walls and Saughall Medical Centres, Chester: patient reviews and CQC rating
City Walls and Saughall Medical Centres is a GP practice in Chester with 14,686 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 8.3 full-time-equivalent qualified GPs, or 1,769 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Walls and Saughall Medical Centres
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 13th of the 13 practices in Chester with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 106 patients answered the survey (response rate 26%).
| Survey question | City Walls and Saughall Medical Centres | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 74% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 548 responses rated the practice good or very good (England: 92%).
CQC's overall rating for City Walls and Saughall Medical Centres is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,686 patients were registered at City Walls and Saughall Medical Centres in September 2026, down 2.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,769 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.8 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 12.3 |
| August 2024 | 9.2 | 13.2 |
| August 2025 | 9.2 | 11.8 |
| August 2026 | 8.3 | 11.7 |
From June 2026 to August 2026 the practice recorded 7,328 appointments a month, or 499 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | City Walls and Saughall Medical Centres | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 492 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), coronary heart disease (4.2% against 3.0%) and COPD (2.6% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
City Walls and Saughall Medical Centres, St Martins Way, Chester, CH1 2NR. Phone: 01244 357800. Website: www.citywallsmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Shergill, Fisher, Buck & Cooney | 0.4 km | 72% |
| The Elms Medical Centre | 0.4 km | 84% |
| Northgate Medical Centre | 0.4 km | 80% |
| Fountains Medical Practice | 0.4 km | 85% |
| Northgate Village Surgery | 0.4 km | 81% |
- Drs Anderson and Khine (86% overall experience good)
- The Handbridge Medical Centre (82% overall experience good)
- Western Ave Medical Centre (93% overall experience good)
How do patients rate City Walls and Saughall Medical Centres?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of City Walls and Saughall Medical Centres as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at City Walls and Saughall Medical Centres?
14,686 patients were registered in September 2026, down 2.9% on a year earlier.
What is City Walls and Saughall Medical Centres's CQC rating?
Good overall, published in August 2017.
How many GPs does City Walls and Saughall Medical Centres have?
8.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,769 patients per GP against 2,171 across England.
Are appointments at City Walls and Saughall Medical Centres face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Walls and Saughall Medical Centres's phone number?
01244 357800.