Drs Shergill, Fisher, Buck & Cooney, Chester: patient reviews and CQC rating
Drs Shergill, Fisher, Buck & Cooney is a GP practice in Chester with 9,281 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 3.9 full-time-equivalent qualified GPs, or 2,352 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Shergill, Fisher, Buck & Cooney
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 82%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 13 practices in Chester with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 113 patients answered the survey (response rate 26%).
| Survey question | Drs Shergill, Fisher, Buck & Cooney | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 69% | 57% | 57% |
| Easy to contact via the website | 72% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 71% | 73% | 69% |
| Listened to well | 82% | 89% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 76% of 192 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Shergill, Fisher, Buck & Cooney is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,281 patients were registered at Drs Shergill, Fisher, Buck & Cooney in September 2026, down 2.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,352 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.3 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.1 | 6.2 |
| August 2025 | 4.1 | 6.2 |
| August 2026 | 3.9 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,600 appointments a month, or 388 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 26% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Drs Shergill, Fisher, Buck & Cooney | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 492 | 510 |
| Face to face | 79% | 60% | 63% |
| Same day as booked | 26% | 48% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.7% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Drs Shergill, Fisher, Buck & Cooney, 19 Garden Lane, Chester, CH1 4EN. Phone: 01244 346677. Website: www.gardenlanemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elms Medical Centre | 0.2 km | 84% |
| Northgate Medical Centre | 0.2 km | 80% |
| Fountains Medical Practice | 0.2 km | 85% |
| Northgate Village Surgery | 0.2 km | 81% |
| St Werburgh’s Medical Practice for the Homeless | 0.4 km | 100% |
- Fountains Medical Practice (85% overall experience good)
- Northgate Medical Centre (80% overall experience good)
- Northgate Village Surgery (81% overall experience good)
- St Werburgh’s Medical Practice for the Homeless (100% overall experience good)
- The Elms Medical Centre (84% overall experience good)
How do patients rate Drs Shergill, Fisher, Buck & Cooney?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Drs Shergill, Fisher, Buck & Cooney as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Drs Shergill, Fisher, Buck & Cooney?
9,281 patients were registered in September 2026, down 2.9% on a year earlier.
What is Drs Shergill, Fisher, Buck & Cooney's CQC rating?
Good overall, published in August 2017.
How many GPs does Drs Shergill, Fisher, Buck & Cooney have?
3.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,352 patients per GP against 2,171 across England.
Are appointments at Drs Shergill, Fisher, Buck & Cooney face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Shergill, Fisher, Buck & Cooney's phone number?
01244 346677.