St Werburgh’s Medical Practice for the Homeless, Chester: patient reviews and CQC rating
St Werburgh’s Medical Practice for the Homeless is a GP practice in Chester with 385 registered patients (September 2026). In the 2026 GP Patient Survey, 100% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Werburgh’s Medical Practice for the Homeless
Its best result against England is the share who found it easy to get through to the practice by phone: 100%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: -9700%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
100% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (84%). 19 patients answered the survey (response rate 6%).
| Survey question | St Werburgh’s Medical Practice for the Homeless | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 100% | 78% | 77% |
| Easy to contact by phone | 100% | 57% | 57% |
| Easy to contact via the website | -9700% | 55% | 58% |
| Easy to contact via the NHS App | -9700% | 53% | 54% |
| Reception team helpful | 100% | 86% | 85% |
| Last contact good | 100% | 73% | 73% |
| Wait for appointment about right | 100% | 73% | 69% |
| Listened to well | 100% | 89% | 87% |
| Treated with care and concern | 100% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 29 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Werburgh’s Medical Practice for the Homeless is Good, published in March 2017. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
385 patients were registered at St Werburgh’s Medical Practice for the Homeless in September 2026, up 1.6% on a year earlier (England: down 1.1%).
From June 2026 to August 2026 the practice recorded 871 appointments a month, or 2,263 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 34% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 20% of booked patients did not attend.
| Measure | St Werburgh’s Medical Practice for the Homeless | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,263 | 492 | 510 |
| Face to face | 89% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 20% | 5% | 4% |
St Werburgh’s Medical Practice for the Homeless, 2a George Street, Chester, CH1 3EQ. Phone: 01244 665834. Website: www.issamedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elms Medical Centre | 0.2 km | 84% |
| Northgate Medical Centre | 0.2 km | 80% |
| Fountains Medical Practice | 0.2 km | 85% |
| Northgate Village Surgery | 0.2 km | 81% |
| Drs Shergill, Fisher, Buck & Cooney | 0.4 km | 72% |
- Drs Shergill, Fisher, Buck & Cooney (72% overall experience good)
- Fountains Medical Practice (85% overall experience good)
- Northgate Medical Centre (80% overall experience good)
- Northgate Village Surgery (81% overall experience good)
- The Elms Medical Centre (84% overall experience good)
How do patients rate St Werburgh’s Medical Practice for the Homeless?
In the 2026 GP Patient Survey, 100% of patients described their overall experience of St Werburgh’s Medical Practice for the Homeless as good, above the England figure of 77%. 100% found it easy to get through by phone.
How many patients are registered at St Werburgh’s Medical Practice for the Homeless?
385 patients were registered in September 2026, up 1.6% on a year earlier.
What is St Werburgh’s Medical Practice for the Homeless's CQC rating?
Good overall, published in March 2017.
Are appointments at St Werburgh’s Medical Practice for the Homeless face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Werburgh’s Medical Practice for the Homeless's phone number?
01244 665834.