Northgate Village Surgery, Chester: patient reviews and CQC rating
Northgate Village Surgery is a GP practice in Chester with 6,715 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 4.0 full-time-equivalent qualified GPs, or 1,696 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northgate Village Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 86%, against 90% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 13 practices in Chester with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (84%). 102 patients answered the survey (response rate 23%).
| Survey question | Northgate Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 79% | 57% | 57% |
| Easy to contact via the website | 66% | 55% | 58% |
| Easy to contact via the NHS App | 56% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 232 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northgate Village Surgery is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,715 patients were registered at Northgate Village Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,696 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.9 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 4.3 |
| August 2024 | 3.2 | 6.9 |
| August 2025 | 3.7 | 5.3 |
| August 2026 | 4.0 | 6.4 |
From June 2026 to August 2026 the practice recorded 2,926 appointments a month, or 436 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Northgate Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 492 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%), peripheral arterial disease (0.8% against 0.6%) and atrial fibrillation (2.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Northgate Village Surgery, Fountains Health, Delamere Street, Chester, CH1 4DS. Phone: 01244 564319.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elms Medical Centre | 0.0 km | 84% |
| Northgate Medical Centre | 0.0 km | 80% |
| Fountains Medical Practice | 0.0 km | 85% |
| St Werburgh’s Medical Practice for the Homeless | 0.2 km | 100% |
| Drs Shergill, Fisher, Buck & Cooney | 0.2 km | 72% |
- Drs Shergill, Fisher, Buck & Cooney (72% overall experience good)
- Fountains Medical Practice (85% overall experience good)
- Northgate Medical Centre (80% overall experience good)
- St Werburgh’s Medical Practice for the Homeless (100% overall experience good)
- The Elms Medical Centre (84% overall experience good)
How do patients rate Northgate Village Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Northgate Village Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Northgate Village Surgery?
6,715 patients were registered in September 2026, down 2.4% on a year earlier.
What is Northgate Village Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Northgate Village Surgery have?
4.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,696 patients per GP against 2,171 across England.
Are appointments at Northgate Village Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northgate Village Surgery's phone number?
01244 564319.