Upton Village Surgery, Chester: patient reviews and CQC rating
Upton Village Surgery is a GP practice in Chester with 8,168 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.1 full-time-equivalent qualified GPs, or 2,015 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upton Village Surgery
Its best result against England is the share who described their last contact with the practice as good: 89%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 13 practices in Chester with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (88%). 110 patients answered the survey (response rate 36%).
| Survey question | Upton Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 71% | 57% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 41% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 78% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Upton Village Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,168 patients were registered at Upton Village Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,015 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.8 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.1 |
| August 2024 | 4.1 | 5.9 |
| August 2025 | 4.1 | 4.9 |
| August 2026 | 4.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,504 appointments a month, or 429 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 48% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Upton Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 492 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.3% against 2.2%), cancer (5.2% against 3.8%) and asthma (8.0% against 6.6%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 10.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 5.2% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Upton Village Surgery, Wealstone Lane, Upton, Chester, CH2 1HD. Phone: 01244 382238. Website: www.uptonvillagesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Medical Centre | 1.4 km | 75% |
| The Elms Medical Centre | 2.2 km | 84% |
| Northgate Medical Centre | 2.2 km | 80% |
| Fountains Medical Practice | 2.2 km | 85% |
| Northgate Village Surgery | 2.2 km | 81% |
- Boughton Medical Group (91% overall experience good)
- Heath Lane Medical Centre (69% overall experience good)
- Park Medical Centre (75% overall experience good)
How do patients rate Upton Village Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Upton Village Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Upton Village Surgery?
8,168 patients were registered in September 2026, up 1.9% on a year earlier.
What is Upton Village Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Upton Village Surgery have?
4.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,015 patients per GP against 2,171 across England.
Are appointments at Upton Village Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upton Village Surgery's phone number?
01244 382238.